As part of the Event Operations Team, the Assistant House Manager (AHM) is dedicated to delivering exceptional day-of house management and customer service support for a diverse array of JCCSF programs and events. The AHM plays a pivotal role in assisting in front-of-house operations while following safety protocols and ensuring the comfort of our guests. This is a part-time, overhire position, to be scheduled as needed based on event schedules.
RESPONSIBILITIES:
- Event Coordination: Assist in the day-of coordination and execution of front-of-house procedures as outlined by the House Manager throughout events, encompassing show protocols, safety regulations, late seating policies, and additional responsibilities as needed to ensure a seamless event experience from start to finish.
- Venue Preparation: Assist in ensuring that the venue spaces are properly set up before each event in accordance with event planning documentation.
- Contact: Function as the primary point of contact alongside the House Manager for addressing audience member needs during events.
- Guest Services: Provide excellent customer service to event attendees, addressing their inquiries in a prompt and courteous manner.
- Safety and Security: Assist in maintaining safety for guests and staff by implementing and enforcing venue policies and procedures.
- Collaboration: Collaborate with Security, Front Desk, Facilities, Stage Manager, and Production to ensure smooth performance operations.
- Inventory Management: Assist in managing inventory for events, including tracking supplies, equipment, and other resources.
- Vendor Coordination: Liaise with vendors to ensure deliveries, load-ins, load-outs, and setups go according to plan.
- Post-Event Evaluation: Assist in evaluating the success of events by collecting and communicating feedback to House Manager and identifying areas for improvements.
- Administrative Tasks: Assist in maintaining accurate records of show activity, attendance, door operations, and any incidents that occur, providing feedback to relevant supervisors.
- One or more years’ experience in event planning, theatre venue or hospitality management.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Excellent verbal and written communication skills. Comfort interacting with guests, vendors, and other stakeholders. Must be able to convey information clearly and professionally.
- Dedication to providing exceptional customer service and ensuring the satisfaction of event attendees. Cool under pressure, patient, and able to work with a variety of personalities. A friendly and approachable demeanor is important for creating a positive atmosphere.
- Availability and openness to working event-based hours, which may include evenings, weekends and occasional holidays. Events often take place outside of regular business hours.
- Understanding of health and safety regulations applicable to events, including crowd control measures and emergency procedures.
- CPR certification preferred.
Work takes place in a large community center, and involves regular contact with staff, visitors, and patrons. The role requires a dress code of professional black attire – (long pants or skirt, no jeans, no accessories).
PHYSICAL REQUIREMENTS:
Must have physical stamina; able to stand and walk for several hours. Regular seated/standing use of computers and other office equipment.
STATUS:
HOURS:
As assigned to work events during the programming season. Schedule may include nights, weekends, and holidays.