Job Duties
Frequent Travel (50%+ Nationwide) to Provide Field Support, Including:
- Conducting material inventories.
- Assisting with project kick-offs and inspecting installation progress.
- Completing project closeout walks and post-installation inspections.
- Providing training and commissioning of system controls for customers.
- Auditing project scopes, measuring site conditions, documenting findings through photography and reports.
Managing Service-Based Projects, Including:
- Overseeing project operations through coordination, stakeholder communication, and technical oversight during implementation.
- Managing the full project lifecycle, including collecting labor bids, negotiating, hiring, and overseeing subcontractors.
- Creating and maintaining technical documentation across all project stages.
- Addressing escalated and complex warranty claims.
- Conducting vendor negotiations and managing relationships.
- Coordinating warranty installations as needed.
- Preparing quotes for materials and labor to support warranty-related work.
- Managing service-only and labor-only sales.
Managing Material Sales, Including:
- Processing material-only orders, tracking shipments, and coordinating delivery logistics.
- Applying project management practices to ensure customer satisfaction and successful project outcomes.
- Assisting with energy incentive programs when needed.
- Receiving and inventorying shipments and supporting general warehouse organization.
- Assisting with the training of project team members and maintaining training resources.
Qualifications
Required Skills and Experience:
- Strong team player with an ownership mentality.
- Demonstrated success in exceeding customer expectations.
- Commitment to delivering high-quality project outcomes.
- Positive attitude and sense of humor.
- Interest in working in a fun, fast-paced, team-oriented environment.
- Highly detail-oriented, able to work independently, and manage a flexible schedule.
- Proficiency in Microsoft Office Suite; familiarity with project management software and willingness to master additional tools as needed.