GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.
The Role of the Associate Solutions Architect
Your opportunity in the Solutions Architect team is to become a trusted advisor to GitLab prospects and clients and show how the GitLab solutions address client business requirements. You are responsible for driving and managing the technology and value evaluation and validation stages of the sales process. As a product advocate for GitLab’s Enterprise Edition, you will focus on the technical solution while also understanding the business outcomes the customer wants to achieve.
How success in the role looks like:
You help drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, you also support and enable the successful adoption of the GitLab platform by our top Enterprise customers in DACH region. You work collaboratively with Sales, Customer Success, Engineering, Product Management, and Marketing organizations to realize customer value. Key milestones include:
- In the first 30 days, successful completion of the Solutions Architect Onboarding plan.
- Within two months, collaborate closely with your peers to gain comprehensive knowledge of the GitLab platform, DevOps practices, and associated technologies and learn through shadowing our value selling approach.
- Within three months you start to engage with customers, both onsite and remote, in a technical consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.
How work as a Solutions Architect looks like:
- In partnership with the sales team, you formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.
- With comprehensive knowledge of the GitLab platform and associated technologies, you educate customers of all sizes on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.
- You guide technical evaluations via POC/POV ownership, RFP/audit support, and workshop design.
- You build relationships with people within customer environments to enable them to be GitLab advocates.
- Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing.
- Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.
- Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners.
Although GitLab is an all-remote company, as a customer-facing team, travel will be part of your role (see also our company’s travel policy).
What does the Solutions Architect Team look like?
You will be part of the Enterprise, DACH Solutions Architect team, which is part of the worldwide Solutions Architects team reporting to Customer Success Leadership. To learn more, see the Solutions Architect handbook.
Get to know some of the Solutions Architects team members: Alex, Julia and Andrea
Hiring Process
You can expect the hiring process to follow the order below. Please keep in mind that you can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Individual Contributor Hiring Process:
- Selected candidates will be invited to schedule a screening call with our Global Recruiters.
- Next, candidates will be invited to schedule a first interview with the SA team Manager.
- Candidates will be invited to schedule an interview with a Solutions Architect peer.
- Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.
- Candidates may be invited to additional interviews.
- Successful candidates will be made an offer after references are verified.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.