Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
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Job Title: Barista II (Part-Time, 22.5 - 30 Hours)
Primary Purpose: To prepare and serve coffee and food in our Coach Coffee Shops. This position will be responsible for customer service, which will include taking orders, recommending drinks or food items and ensuring a positive customer experience. Tasks will include operating coffee machines and maintain cleanliness. Must have knowledge of different coffee types, brewing methods and customization options to meet customer preferences.The successful individual will:
* Prepare and serve coffee, espresso and specialty drinks, following recipes and customer preferences
* Operate coffee machines, grinders and brewing equipment
* Provide exceptional customer service, greeting customers, taking orders and handling transactions
* Maintain a clean and organized workplace, including counters, equipment and customer seating areas
* Stock and replenish coffee supplies, syrups, pasties and other items as needed
* Educate customers on different coffee options, brewing methods and menu items
* Ensure proper sanitation and safety standards are followed at all times
* Assist with opening and closing duties
* Handle customer complaints in a professional manner
The accomplished individual will possess...
* Prior experience as a barista or in a cafe setting is preferred
* Strong communication and customer service skills
* Basic math skills for handling transactions and managing cash
* Available to work flexible hours/shifts that may include early mornings, evenings, weekends and holidays
Skills & Abilities Required:
* Ability to work in a faced paced environment
* Ability to stand for extended periods
* Can lift and carry items up to 25 lbs
* Effective client service skills
* Proven organizational skills
* Proven ability to work with food & beverage operating systems
* Strong interpersonal skills
* Work as part of a team and build relationships
Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without