Position Purpose
Full responsibility for and provide leadership in achieving the stated goals of the Imports and Exports, and Air and Ocean departments as well as ensuring the smooth running of the branch in accordance with the company policies and procedures. Full P/L, budget and target responsibility for the branch.
Responsible for main tasks
Operational Functions
- Coordinate the operations for both Imports & Exports departments, monitoring workflows and management of resources to ensure and verify timely and accurate operational processes.
- Ensure speedy delivery of cargo to customers.
- Compliance with all regulations of USA Customs/IATA/TSA and other governing bodies.
- Assists Human Resources in the hiring and termination of employees.
Financial and Accounting Outcomes
- Set goals and objectives for the branch in accordance with company guidelines and key performance areas/indicators, number of jobs, revenue and cost per job, expenses & revenue ratio.
- Full P/L responsibility, set Budget and target and present to Management.
- Collaborate with Sales to integrate operations and sales budgets.
- Develop a business plan in conjunction with his/her key staff, to achieve the stated company outcomes.
- Use established indicators and tools (e.g. daily invoicing and job numbers, financial reports etc.) appropriately.
- Ensure all accounting matters are finalized to maximize revenue and all accounting functions in the branch are dealt with in a timely manner.
Client, Supply Management, and Business Development
- Management of allocated customers using established tools (e.g. client activity reports) in order to achieve and exceed targets.
- Negotiation of contracts with customers, suppliers and overseas agents.
- Deployment of information on all contracts with customers and suppliers to all parties.
- Prospect new business and Sales Development.
- Resolve discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
People Management
- Lead, motivate, and manage operations and sales teams.
- Retain adequate staffing levels.
- Conduct annual performance reviews July and January; Establish targets and objectives.
- Monitor staff performance - work with HR on employee relations and training issues.
- Uses discretion and judgment to make decisions on job status and succession planning recommendations to Human Resources.
Keeps in touch with competitor activities and industry trends. Attend industry-related functions when required
Required skills and qualification/ education/ studies:
- High school graduate, some college preferred
- Knowledge of related computer applications: EDI/Cargowise, CRM
- Familiarity with all freight forwarding procedures and financials: TSA, CBP, IATA, FMC, BIS
- Business unit & Cost center supervision experience: P&L, Debtors, AR/AP
- Essentially six plus years of industry related experience required
- Demonstrated Leadership and People Management skills
- Proven sales ability
- Highly motivated and results driven
- Outstanding people skills; customer driven, business savvy
- Able to handle complex problems, knows how to multitask