Country:
United States of America
Location:
CAG16: AL Georgia (ATL) 1975 Vaughn Rd, Kennesaw, GA, 30144 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
Building Automation systems that make sense! Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.
We are looking for a Service Account Manager that Supervises Field Service Technicians, manages day-to-day priorities, solves client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
Key Responsibilities
Responsible for overall team safety performance and adherence to established programs and protocols.
Lead the development of your assigned team including project managers and the entire technical team. Through regular 1 on 1 meetings, establish and drive learning plans to ensure individual growth and development. Assign training with consideration of greater area budget; ensure completion and assignment of work commensurate with newly learned skills as business needs demand. Partner with HR and area leadership to determine individual performance and course corrections as needed.
Drive team discovery, quoting, approval and execution of field service work, enabling account expansion opportunity and T&M growth within assigned portfolio targets.
Forecast team deliverables including service agreement cost expectations, T&M revenue and project POC revenue for assigned accounts monthly. Communicate with area service manager and operations manager status' that roll up to area forecast.
Drive financial results as determined by area management for each product assigned. Service agreement revenue/margin, T&M revenue and margin as well as owner direct project revenue and margins as assigned.
Act as account consultant with assigned clients. Drive account improvements, identify expansions and partner with sales and leadership to build technology roadmap with account stakeholders ensuring a premier position within our customer base.
Own the successful on time renewal of your agreement account base. Engage account team and drive established renewal process to completion to ensure zero gap in booking and revenue targets.
Estimate service agreements. Using the approved tools of the organization, estimate service agreements, both new and renewal to support the overall objective of the organization and sales effort. Review and approve all team labor related agreement and project related estimates prior to acceptance and booking.
Plan agreement execution. Leverage account planning strategy for the team and drive to balance workload throughout the year identifying capacity within the team to perform out of scope project and T&M work to achieve labor utilization goals. Identify and escalate labor needs to area service manager.
Improve account delivery efficiency by embracing advanced tools that ensure value delivery while driving cost out of the business to targets determined by the area service manager.
Drive technological improvements within service portfolio. Perform discovery through routine client touchpoints and engage account executives to develop opportunities to closure.
Achieve 50% direct charge percentage through direct account management, project management, support and account development.
Ensure all back office processes are maintained accurately including team time and expense reconciliation, reporting and auditing, expense and tool control, and proper and accurate documentation of service work performed.
Required Qualifications
High School Diploma or GED
5+ years of Experience in HVAC, mechanical systems, or building automation
1+ years of experience with the Microsoft Office Suite
Valid Driver's License
Preferred Qualifications
Associate's or Bachelor's Degree
Building Automation and Controls Experience
Working knowledge of and understanding of commercial HVAC systems
Excellent written and verbal communication skills
Must be well organized and excellent time management skills
Must be able to multitask - be able to work on multiple tasks/ projects at one time
Strong ability to problem solve
Able to build and foster a strong and proactive team environment
Able to coach and mentor employees
Must be well organized and excellent time management skills
RSRCAR
#LI-onsite
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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