The Communications and Community Programs (C&CP) team at The Cigna Group is dedicated to leveraging advanced technologies, including the use of AI, to enhance our communication strategies and tactics in support of our company's growth and impact.
We are seeking a highly skilled Communications Technology and AI Enablement Senior Advisor to join our dynamic team.
This role will be responsible for developing and implementing cutting-edge communication technologies and AI-driven solutions across the C&CP to improve organizational efficiency, enhance user experience, and drive adoption of technologies to deliver insights in support of our strategy. This role involves close collaboration with the Enterprise AI Center of Excellence and other areas of the company to identify opportunities for technological advancements and ensure seamless integration of AI solutions.
We are seeking a proactive and technically skilled individual. The ideal candidate will possess a blend of technical expertise and communications acumen. Experience in the healthcare sector is a bonus.
Responsibilities include:
AI Strategy & Governance
Develop and execute an AI roadmap aligned with the C&CP function's goals.
Evaluate, recommend and implement AI tools for use by C&CP team (e.g., generative AI for writing, media monitoring, personalization).
Stay abreast and ahead of industry trends and best practices and across communications technology and AI and create a technology roadmap for the C&CP Team.
Ensure alignment with industry regulations and company compliance and standards related to AI and communication technologies.
Workflow Optimization
Provide hands-on training and support C&CP team members on the use of new communication tools and AI systems including how to interpret outputs.
Identify repetitive or manual tasks that can be streamlined (e.g., content summarization, media list curation, translation).
Design and oversee automation initiatives.
Monitor and evaluate the performance of implemented technologies, making adjustments as necessary to optimize outcomes. Map out areas of improvement.
Integrate AI into content creation, social listening, sentiment analysis and reporting processes.
Change Management & Training
Educate and upskill the communications team on AI capabilities and best practices.
Act as a bridge between technical teams and members of the C&CP team to ensure successful adoption.
Foster a culture of experimentation and continuous learning among members of the C&CP team.
Data-Driven Insights
Use AI tools to analyze audience behavior, media trends and campaign performance.
Develop dashboards or insights reports to inform strategy and storytelling.
Improve measurement and ROI tracking using AI-enhanced analytics.
Vendor & Tool Management
Evaluate and manage relationships with communications technology, including AI software, vendors or consultants.
Measurement and Reporting
Prepare and present reports on the impact and ROI of technology and AI initiatives to senior management.
Cross Team Collaboration
Collaborate with cross-functional teams to identify business needs and opportunities for AI-driven solutions (e.g. partner with Legal & Corporate Affairs, Marketing, Enterprise Technology, etc.)
Ideal candidates will offer:
Bachelor's degree in Communications Studies, Public Relations, Computer Science, Information Technology or a related field.
8-10+ years of experience in a relevant field, and 3+ years of experience in Communications Technology.
Proven experience in AI implementation and communication technology transformation.
Expert understanding of AI tools, data analytics and automation technologies - experience using tools and platforms like Expert GBT, Writer, etc.
Excellent written, verbal and interpersonal communication skills to effectively engage with stakeholders across the enterprise and with outside vendors.
Analytical mindset with the ability to diagnose issues, identify opportunities and implement solutions; ability to think strategically.
Exceptional detail orientation with a high degree of accuracy.
Excellent project management skills with the ability to handle multiple projects simultaneously.
Ability to work collaboratively in a team environment and influence stakeholders at all levels.
Ability to operate in a fast-paced and ambiguous environment.
Experience in a similar advisory role within a large organization.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.