BUSINESS SERVICES ANALYST I
WHAT IS THE OPPORTUNITY?
This colleague will design and generate weekly, monthly and ad hoc reports to support the unit's or division's, service and financial activities. Develops and creates customized databases to accommodate the information needs of the unit or division. Anticipates short-term and long-term information requirements and directs the development of reports to accommodate current and anticipated needs. This individual must be able to access and interpret data to produce analytical models for management as required. Perform system administrative, configuration and reporting functions which are NOT the responsibility of Business and Technology Services.
WHAT WILL YOU DO?
Develops quantitative methods to measure sales, service, and financial and operational performance.
Develops and supports the delivery of information to assist tactical and strategic programs. Develops and maintains database applications, reports/lists, statistics, graphics, etc. to provide volume and financial information.
Designs, maintains, and utilizes systems to gather and analyze customer data.
Establishes an audit trail for research and internal control purposes.
Coordinates and obtains access to data and provides technical resources for project support.
Works with colleagues to define their information requests.
This individual will be looked upon to proactively troubleshoot for the best solution given the strategic direction of the division.
This person is responsible for the documentation of any project/activity assigned.
This person may also be responsible for recommending, updating, or designing new reports and useful tools to measure performance.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
Minimum 2 years of experience writing and developing reports required.
Minimum 2 years of experience in writing and developing reports with applicable business systems using tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects required.
Additional Qualifications
Excellent process management and problem solving skills.
Prior experience writing and developing reports, and sales and financial modeling
Thorough knowledge of PC computing environments, experience with database/data warehouses, and experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects.
Strong knowledge in MS Word, Excel and MS Access.
Strong organizational and analytical skills.
Excellent verbal and written communication skills.
WHAT'S IN IT FOR YOU?
CompensationStarting base salary: $31.39 - $50.14 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our https://careers.cnb.com/benefits.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
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