Title: IT Business Analyst
Location: Santa Monica, CA (Hybrid 2 Days Onsite)
Job Description:
As IT Business Analyst you will be responsible for the delivery of support on the technology platforms, that support client’s operations in our manufacturing site. The IT Business Systems Analyst will collaborate with their business counterparts in identifying new enhancements to manufacturing and quality systems. This includes request prioritization, gathering of detailed IT requirements, updating and approving specifications, validation support, test scripts and supporting user acceptance testing.
Your Responsibilities (Including but not limited to):
• Analyzing the structure of the Clinical operations, Quality & F&E business to determine how it operates and provide necessary technology support for day-to-day operations.
• Designing potential solutions to any problems identified during the early stages of development
• Work alongside business groups to capture requirements and their priorities
• Lead in project management responsibilities by developing plan and manage the plan.
• Document process steps and systems enhancements required to support process
• Participate in process re-engineering workshops with business and IT stakeholders
• Perform impact assessment on changing product capabilities, including impact to integrated systems.
• Support development of business cases for new business capabilities
• Develop interactive data visualizations using web-based technologies, Spotfire / Tableau or other visualization applications to drive insightful decision making
• Responding to IT support requests to address operational issues with enterprise and quality applications.
• Participates on project teams, providing information and documentation and executing well defined changes
• Carrying out training sessions and lead sessions to guide relevant teams
• Carrying out periodic quality checks and testing on instrument software and applications
• Participating in the delivery of system solutions by documenting SDLC/CSV/Qualification activities.
• Developing validation/qualification/migration/verification strategies for software (including lab), data, hardware, infrastructure/components and/or business processes prior to release into a live environment per company procedure(s).
• Executing validation/qualification/verification/migration strategies per company procedure(s).
• Continues to develop an understanding of the business processes and all applicable procedures
Knowledge, Experience and Skills:
• BS degree in Information Technology, Computer Science or relevant field
• Proven work experience (8 years +) in IT supporting business operations
• Experience in a strongly regulated GxP environment, preferably pharmaceutical
• Good understanding and knowledge of computer systems and applications and other technology products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to troubleshoot complex software issues and provide step-by-step technical help, both written and verbal
• Good interpersonal skills.
• Ability to think critically.