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Job Details
- Location: Cleveland, OH
- Compensation: Up to $110,000 based on experience ($52-$55/hour)
- Position Type: Full-time or Contract to Hire
Job Description
Business Systems Analyst - Logistics Technology Implementation
- Location: Cleveland, OH
- Compensation: Up to $110,000 based on experience ($52-$55/hour)
- Position Type: Full-time or Contract to Hire
Overview
TL;DR: You'll help develop a new ServiceNow platform for a growing logistics company. No prior ServiceNow experience required—just strong analytical skills and a tech aptitude. You'll learn the platform from scratch, see how technology impacts logistics, and develop highly sought-after expertise. Ideal for someone eager to grow technical skills and make a business impact.
Why You'll Love This Role
- Opportunity to develop skills as the ServiceNow implementation progresses
- Collaborative environment valuing innovation and fresh ideas
- Impactful role in a growing company's operations
- Competitive pay and benefits
- Opportunities for professional growth in a tech-forward organization
This role offers a chance to gain specialized platform expertise while contributing to significant business transformation. If you're a quick learner who enjoys connecting technology with business needs, we'd love to hear from you!
Responsibilities
- Work with stakeholders to understand operational needs and translate them into ServiceNow solutions
- Coordinate ServiceNow implementation and adoption across departments
- Analyze current processes and identify improvement opportunities via the platform
- Assist with user training and support during rollout
- Document configurations, processes, and procedures
- Monitor system performance and suggest enhancements
- Act as a liaison between IT and business units to ensure solutions meet needs
What You'll Learn
- Hands-on experience with ServiceNow capabilities and implementation
- Understanding of how technology transforms logistics
- Skills in business process analysis and improvement
- Change management and adoption strategies
- Bridging technical and business requirements in a fast-paced environment
Requirements
- 2+ years in IT support, analysis, or coordination roles
- Strong analytical and detail-oriented skills
- Excellent communication, working with both technical and non-technical stakeholders
- Aptitude for quickly learning new technologies
- Problem-solving and customer service mindset
- Experience with business process analysis or improvement
- Ability to document technical requirements
- Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)
Preferred Skills
- Familiarity with ServiceNow or similar platforms
- Experience in logistics, transportation, or supply chain
- Basic knowledge of ITIL concepts
- Experience with system implementation projects
Additional Details
Seniority Level: Entry level
Employment Type: Contract
Industry: Transportation, Logistics, Supply Chain and Storage