Job Description
Insight Global is hiring for a Business Systems Support Associate to join one of our clients in the financial services industry. This person will be joining the Deployment Technology team that is responsible for driving the evolution of capabilities, experience, and business value of their future-ready, consumer-grade resourcing and deployment solution.
This team will coordinate and/or deliver all services related to the deployment and resource solution, guided by data, SAFe Agile, and human centered design principles, to optimize outcomes through operational and innovation value streams.
The responsibilities of the Business Systems Support Associate are to:
Provide ticket/case support during firmwide expansion for our Deployment systems and processes.
Creating/maintaining documentation such as SOPs, QRCs, FAQs, etc.
Completing "business as usual" processes as outlined in those SOPs
Troubleshoot technical issues & communicate updates to users until issue is resolved
Escalate complex technical issues for assistance with troubleshooting efforts
Use effective troubleshooting techniques and ask probing questions
Create and maintain documentation
Leverage reporting from various sources and analyze to drive outputs as efficiently as possible
Monitor queue of technical issue requests in accordance with SLAs
Identify process improvement opportunities
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) .
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Skills and Requirements
Prior experience with ticketing systems (e.g. ServiceNow)
Microsoft Suite
Working knowledge of Deployment systems & processes
Excellent oral and written communications
Attention to detail, dedication to quality
Flexible; with the ability to work well independently and with a high-performing team.
Takes initiative without direction
Critical thinking, solution driven
Quick leaner Familiarity with Alteryx and experienced in data analytics and transformation null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.