PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program. This position requires excellent customer service skills, a professional phone presence, and successful completion of a Level 2 background check. If you’re looking for a remote opportunity with a reputable company, we encourage you to apply.
We currently prefer candidates from Florida and Texas for existing job opportunities.
Key Responsibilities
We Are Looking For:
- Exceptional Communication: You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment.
- Full-Time Availability: You are available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM EST.
- Technical Proficiency: You are comfortable using computers and navigating software applications.
- Required Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance.
- Dedicated Workspace: You have a quiet, distraction-free home office environment.
- Residency: We currently prefer candidates from Florida and Texas for existing job opportunities.
- Background Check: You are able to pass a Level 2 background check.
Skills, Knowledge and Expertise
How It Works:
- Apply Today: Submit your application for the position.
- Virtual Kick-Off: Join a 30-minute Zoom session to learn about PATLive, details of the role, work schedule requirements, and the next steps in the hiring process.
- Showcase Your Skills: Complete a brief online skills assessment.
- Personal Interview: Participate in a phone interview to discuss your qualifications.
- Remote Paid Training: If selected, you’ll attend a 1-week virtual training session to master our software and call handling procedures.
Minimum Requirements:
- Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.
- Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance.
- Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM EST.
- Residency Requirement: We currently prefer candidates from Florida and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.
Benefits
Pay
- $16 per hour (English)
- $17 per hour (Spanish)
Benefits
- Remote Work Flexibility: Enjoy the convenience and comfort of working from your home.
- Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
- Robust Benefits Package:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Supplemental Benefits
- 401K Retirement Savings Plan
- Generous Time Off: Benefit from paid holidays and paid time off.
We currently prefer candidates from Florida and Texas for existing job opportunities.