Description
Our healthcare client is currently seeking a UC/Network Engineer to support both Network and IT Telecommunications Department.
They are looking for a Network UC engineers with a mixed background of Cisco UC and networking experience.
This engineer will work on a team of 16 and partner with department managers and end users to understand business needs, gather requirements, and develop solutions to deliver the desired call center experience. Work with technical teams and business leaders to design, develop, and maintain IVR's and call flow routing for DTMF and advanced speech applications. Lead implementation of API/ Web Service integrations to back end systems. Working knowledge of QM recording, Outbound dialing campaigns. WFM, Omni-Channel Analytics, Customer Journeys, and Reporting. Support and maintain existing Telephony and Contact Center solutions and demonstrate complex problem-solving skills.
These candidates will perform systems tuning to optimize performance of IPT systems and reduce communication costs and analyzes IPT systems and performance data for purposes of capacity analysis and management. The candidate would need to take responsibility for solution development and integration with other specialized disciplines: network security, wireless network, and IP telephony, call center, etc.
These candidates are coming on board of a team of 16 UC engineers and will be involved with the Migration of 4500 end users to the Cloud for the call center.
They should all be experienced in Cloud enablement of contact center solutions Minimum of 4 years of deep knowledge of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience including monitoring, continuous testing, test validation.
2+ years of writing code in common programming languages such as VXML, Java, .Net, J2EE. JSP and Database technologies in support of enterprise call center applications
Experience integrating Genesys-Pure-Cloud with different CRM Applications
Experience working with TUI Designs (Telephony User Interface designs)
Minimum 2 years of experience with Genesys-Pure-Cloud development, hands on implementation, Configuration, deployments to production and support.
Candidate should have strong experience in Genesys solutions and its products & technology
Experience implementing Conversational Al, Chatbots, Virtual Assistant leveraging Al/ML
Candidate is expected to work with their internal telecom & infrastructure groups to support Pure-cloud implementations
AWS knowledge is also preferred
Knowledge of Agile with SAFe
Experience involving digital transformation activities in large organization is a plus.
Manage multiple network infrastructure projects and operational tasks concurrently.
Configure and maintain LAN, voice and data networks.
Install, configure, upgrade and troubleshoot Cisco routers and switches.
Install and maintain CUCM, CUC and UCCX.
Configure and maintain standard QoS templates across all network devices.
Provide second support to network operations and service desk teams.
Configure and maintain standard QoS templates across all network devices.
Supports and maintains production applications.
Processes requests from internal ticketing systems.
Performs analysis of network needs and contributes to design of network architecture, integration, and installation.
Installs and maintains local and wide area network hardware and software, network nodes, terminals and wiring.
Evaluates local area network hardware and software requirements and capabilities and makes recommendations.
Monitors and maintains network stability and makes necessary recommendations for additional resources or hardware augmentations.
Communicates and coordinates network schedule, backups and downtime to users.
Experience with cloud automation, cloud design patterns and microservices is a plus.
Ability to work independently on routine duties and take initiative in learning and understanding new product systems and features
Additional Skills & Qualifications
These candidates will also be an accountable for technical aspects of the platform, supporting complex solutions and ensuring solutions will fit within the network architecture. Keep abreast with advanced Unified Communication technology used by the industry. Assume responsibility for technical studies and make recommendations for products and services covering overall UC platform. Candidate is expected to liaise with Business Stake holders as well as users & other call center groups for Pure-cloud implementation and support Excellent verbal, written, and technical documentation skills.
Pay and Benefits
The pay range for this position is $50.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.