Care Navigator
Staten Island, NY (http://maps.google.com/maps?q=56+Bay+Street+Staten+Island+NY+USA+10301) - Prevention & Intervention
Description
Title: Health Home Care Navigator
Department: Care Management
Reports To: Director, Care Management
Location: 56 Bay Street, 3rd Floor, Staten Island, NY 10301
Position Status: Full-Time
FLSA Status: Non-Exempt
Pay Rate & Benefits: The pay range for this role is generally$41,600-46,600annuallycommensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!
Community Health Action of Staten Island (CHASI)drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities - the poor and working poor, low-income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.
POSITION SUMMARY:
The Care Navigator in the Health Home Department, direct service II is responsible for providing comprehensive care coordination services to enrolled individuals using the Foothold/AWARDS system. This role involves direct service provision, meticulous documentation, and active collaboration with healthcare providers to ensure that patients receive the highest quality care. The Care Navigator will work closely with patients, care teams, and service providers to manage and coordinate care plans, track progress, and ensure that all necessary documentation and consents are completed in a timely manner. Additionally, the Care Navigator will be responsible for completing core services for members, including in-patient visits to hospitals.
DUTIES & RESPONSIBILITIES:
Provide escort services for members to essential medical and other appointments.
Review patient records in the Foothold/AWARDS system to identify pending documentation, required consents, and care plan goals prior to member interactions.
Assist in managing and completing core services for members, including coordinating in-patient hospital visits.
Develops, coordinates and integrates a coordinated care plan in cooperation with the client, the client's family, and/or the other providers serving the patient. Updates plan at specified intervals, and as needed based on changes in client's condition / circumstances.
Composes client documentation, emails, and other communications that are clear, accurate, and well-organized.
Works harmoniously with others to accomplish objectives, gaining cooperation and respect in the process.
Participates in integrated care efforts with all providers known to the client to monitor the treatment plan and treatment progress.
Performs and maintains effective care management for a caseload of clients, as assigned, from assessment to discharge.
Reviews new cases for completeness of documentation, tracks/ monitors client progress and produces/maintains detailed, accurate and timely case notes.
Facilitates periodic case record reviews and case conferences with all providers serving the client.
Provides linkage, coordination with, referral to and follow-up with appropriate ongoing service providers.
Attends planning meetings with service providers to coordinate service plans. Works effectively with interdisciplinary team of providers including PCP, substance abuse treatment, residential, hospital discharge planners, etc., to coordinate care delivery between all linked providers and client.
Maintains updated case records through health home EMR, and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with health home policies/procedures, agency standards and regulatory requirements.
Participates and consults with team supervisor in case conferences, staff meetings, and discharge planning meetings to determine if client requires an alternate level of care or is appropriate for discharge.
Performs other duties and participates in special projects, as required.
Align all activities with CHASI's mission, core values, and culture
Requirements
QUALIFICATIONS:
At least 3 years of related experience performing case management services or related equivalent work with individuals experiencing chronic illnesses and/or behavioral health conditions.
Bachelor's degree in health or human services field preferred and can be considered in lieu of 1 year of experience (2 years of experience required). High school diploma or equivalency required.
Ability to communicate well with medical providers and support staff. Ability to work well with diverse populations.
Ability to handle multiple tasks and results-driven environment.
Ability to work flexible hours including some evenings and weekends.
Ability to use common office software (Word, Excel, Power Point) and basic computer and internet navigation skills required. Familiarity with ECW preferred.
Effective oral/written/interpersonal communication skills required.
CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.