Description
Under the general supervision of the Program Director and/or Associate Director -The Case Manager supports individuals with serious mental illness and co-occurring disorders who reside in Treatment Apartment Program (TAP) housing. This role promotes recovery, community integration, and independent living through individualized care planning, supportive, skill-building, and coordination of services. The Case Manager uses a social integration approach, helping residents build meaningful relationships, access community resources, and participate in social, educational, and vocational opportunities that support long-term counseling wellness.
ESSENTIAL JOB FUNCTIONS:
Home Visits & Client Engagement
Conduct routine home visits to assess client well-being, housing stability, and support needs.
Build collaborative, trusting relationships with residents that foster engagement in services and community life.
Service Planning & Recovery-Oriented Care
Complete intake assessments and develop individualized service plans (ISPs) that reflect client goals and strengths.
Incorporate goals that promote social inclusion, connection, and participation in meaningful roles and activities.
Update ISPs regularly and document progress in alignment with program and regulatory guidelines.
Supportive Counseling & Skills Training
Provide counseling focused on mental health, wellness, and social-emotional development.
Offer coaching and psychoeducation on daily living, interpersonal skills, and community navigation.
Use cognitive-behavioral and motivational techniques to promote behavioral change and skill acquisition.
Social Integration & Community Participation
Support clients in identifying and engaging in social, recreational, educational, spiritual, and volunteer opportunities.
Encourage the development of natural support networks, peer relationships, and reduced reliance on formal systems.
Facilitate or co-lead groups that promote social connection, identity exploration, and recovery narratives.
Care Coordination & Advocacy
Coordinate behavioral health, primary care, substance use treatment, vocational, and entitlements services.
Assist clients in accessing benefits, securing documentation, and navigating public systems.
Advocate for client needs within ICL and with external partners to promote equity and inclusion.
Crisis Support & Risk Management
Provide crisis intervention and stabilization in the community or home settings.
Participate in safety planning and reporting of incidents per agency protocols.
Use trauma-informed approaches when responding to acute needs or conflict.
Housing Retention & Apartment Oversight
Promote independent living through coaching on lease compliance, conflict resolution, budgeting, and household care.
Conduct periodic apartment inspections to ensure safety and habitability.
Team Collaboration & Communication
Participate in team meetings, supervision, and interdisciplinary case conferences.
Maintain open, professional communication with all staff and support coordination of care.
Compliance & Documentation
Maintain timely and accurate case notes, assessments, progress notes, and required reports.
Ensure documentation aligns with internal, funder, and regulatory standards.
Other duties as assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
Required Skills and Abilities:
Commitment to person-centered, recovery-oriented, and trauma-informed care.
Understanding of social integration principles and the role of community connection in behavioral health recovery.
Ability to develop individualized service plans that incorporate housing, clinical, and social integration goals.
Strong organizational and communication skills; ability to manage field-based work.
Proficiency in Microsoft Office, EHR platforms, and documentation standards.
Ability to work collaboratively with diverse populations, including culturally responsive engagement.
Work Environment:
Community-based position requiring regular travel to client apartments and partner sites.
May require flexible hours, including evenings and participation in on-call rotation
QUALIFICATIONS AND EXPERIENCE:
Bachelor's degree in social work, psychology, rehabilitation, or a related human services field and at least 1 year of direct experience working with individuals with behavioral health needs.
Associate's degree in a related field with 2 years of relevant experience may be considered.
Candidates with less experience may be hired as Case Manager Trainees.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.