Description
The Role: Chief Operating Officer
We are looking for a COO to work directly with the owner to oversee the administrative and business aspects of running this established and fast-growing firm. This position will be responsible for strategic planning, organizing, directing, and controlling the day-to-day operations of the firm and executing the business plan. The position requires a strong people leader who can orchestrate all phases of administration, personnel, finances, facilities, and business systems through others. This is a remote-friendly role, allowing you to work in office or remote. We need someone with experience and maturity to work closely with the owner and key staff on strategy, policy, problem-solving, and decision-making. We also need someone with strong team building and interpersonal skills who is an empowering leader adept at skillfully delegating and developing their team. Acceptable candidates will have experience managing an annual budget of $12M and directly managing a team of at least 50 with the autonomy to hire and fire.
The COO is a key executive of the senior management team, reporting only to the owner. The goal of this position is to secure the functionality of the business to drive extensive and sustainable growth and achieve the business plan goals. You’ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. If the description above sounds like what you already do successfully, and you are eager to lead a high-performing team with a humble, transparent work style, we’d love to meet you.
About Our Firm
We are a fast-growing and innovative Florida firm that operates an established and highly regarded PI law practice. We are passionate about helping clients get to the other side of big life obstacles. To achieve our mission in this sensitive work, the people we hire bring a balanced blend of compassion, knowledge, organization, and enthusiasm to work every day. Our COO is critical to making sure we have the right people in the right roles to run our systems and deliver excellent services to our clients.
Why Work with Us?
- You prize the opportunity to have a leadership position reporting directly to the CEO.
- You want a healthy work culture with humble yet hungry people who enjoy and support each other through exceptional teamwork and individual accountability.
- You would value the chance to collaborate within an industry-specialized C-Suite (CEO, COO, CMO) to achieve firm goals and grow your legal industry skills.
- You want to participate in a national program for executives in the legal world that provides opportunities to develop critical industry-specific operational, financial, marketing, sales, and finance skills.
- You are excited to earn performance-based, quarterly bonuses that reward your accomplishments.
- You value a 401K, with employer match, for your retirement planning.
- You desire a valuable medical, dental, and vision plan for you and your family.
Requirements
- Execute the firm’s business plan and meet quarterly gross revenue and profitability metrics by effectively developing the six parts of the business.
- Collaborate with the owner to design & implement business strategies, plans, and procedures.
- Evaluate performance by analyzing and interpreting data and metrics.
- Supervise the work of the non-lawyer support staff and vendors.
- Empower the HR team in recruitment, hiring, onboarding, performance feedback, evaluations, and general human resources operations, including payroll and benefits.
- Ensure that the firm’s business SOPs are fully documented in writing, organized, deployed, and audited.
- Use financial reporting to inform strategic operational decisions.
- Ensure the digital plant is fully functional and secure, at all times, for the entire team.
- Conduct ongoing risk assessments and ensure the firm properly mitigates exposure.
- Alongside the firm project manager, ensure profitable, priority projects are completed.
- Demonstrate effective and healthy leadership strategies that build a positive professional culture and promote recruitment/retention of excellent team members.
Qualifications
Education and Experience
- Degree in management, business management, human resources, or related field; MBA is preferred.
- Prior experience running a professional services firm or a division or department of a mid-sized/large professional services firm with an annual budget no lower than $12M (law firm experience not required but is a plus).
- SHRM or HRCI certifications are a plus.
- Demonstrated passion, focus, and flexibility for fast-growing environments.
You must be able to show evidence of your prior success with:
- Managing a team of at least 50, with autonomy to hire and fire.
- Designing, monitoring, and reconciling a budget of at least $12 million (this is crucial).
- Comfortability in, and passion for, a high-growth, entrepreneurial environment.
- Advising & decision-making in a senior management role.
- Designing, executing, monitoring, and achieving business plans.
- Understanding key financial reports to monitor and drive the business.
- Using leadership & management best practices.
- Assuring quality of workflow systems.
- Managing a wide variety of projects effectively.
- Leading people effectively, including recruiting the right people, developing them into great team members, and retaining them over time. This includes ensuring that all federal and state HR laws are followed and risks are minimized.