Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are looking for an Unemployment (UI) Claims Analyst to partner with our clients in managing the unemployment claims process and guide communication between the employer and the state agencies. You will report to the Claims Manager.
What you'll do:
Coordinate with clients to gather all relevant information necessary to respond to an unemployment claim
Prepare and submit a comprehensive response to the unemployment claim that provides the best chance of a successful outcome
Field, assess, and respond to requests for additional information from state agencies
Develop partnerships with client contacts and use those relationships to coach on what additional steps or processes they might use to have more successful outcomes in the future
Analyze unfavorable determinations and advise clients on likelihood of success on appeal
File appeals to determinations with state agencies to request hearings be scheduled
You will be:
Collaborative - partner with fellow team members, and peers; connect ideas across internal and external opportunities
Creative and Curious - challenge traditional approaches, inquisitive with a fondness for looking for new opportunities
Determined and Disciplined - optimistic about what can be; persistent, seeks high levels of activity; demonstrate a fierce commitment to challenging the status quo
3 + years experience in unemployment claims management industry
Experience prioritizing multiple work items
Must remain flexible
Must be a self-starter and able to work autonomously
Benefits/Perks:
Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
All your information will be kept confidential according to EEO guidelines.
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