This is your opportunity to join Inizio Engage and represent a top biotechnology company!
The Client Account Manager, Call Center accomplishes project objectives by planning, evaluating and improving project specific activities. The Client Account Manager has responsibility for the day to day relationship with the assigned client(s), and in order to be successful, must collaborate effectively with internal resources/ departments. The Client Account Manager must ensure that agreed client objectives are met or exceeded in a manner that is fiscally responsible for both the client and Inizio Engage.
What’s in it for you?
Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
Generous performance-driven Incentive Compensation package
Competitive environment with company wide recognition, contests, and coveted awards
Exceptional company culture
Recognized as a Top Workplace USA 2021
Awarded a “Great Place to Work” award in 2022 and 2023
Fortune Best Workplaces in Biopharma 2022 & 2023
What will you be doing?
Lead all aspects of program implementation, maintenance and/or expansion; probe, clarify and determine clients’ needs to develop effective solutions
Communicate with and Issue status updates to the client regularly throughout the implementation process and during the life of the program.
Schedule and facilitate status calls with frequency appropriate to the needs of the program.
Ensure that all client needs are met with a high degree of quality
Create and maintain reports and analysis/insight as dictated by the needs of program and/or client.
Provide accurate and timely invoicing and track costs against client budget.
Review P&Ls; discuss issues with Business Unit Director.
Author and maintain client specific SOPs and Work Instructions
Provide ad-hoc proposals and pricing as needed.
Schedule and spearhead creation and delivery of periodic business reviews.
Take lead on annual contract renewal process (if applicable); with involvement by the appropriate Inizio resources.
Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions to client
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
What do you need for this position?
Bachelor’s Degree or equivalent work related experience
3-5 years project management, or related experience preferred
Must be highly organized, with solid relationship building skills
Strong critical thinking and creative problem solving skills
Proposal writing and pricing experience a plus.
Proficient with Microsoft Office programs
Knowledge of medical/pharmaceutical terminology a plus
Nursing, healthcare, or call center project management experience preferred
Excellent oral and written communication skills as well as customer service and negotiation skills
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: https://inizio.health/
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.