At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while?dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.
The Client Care Representative at The Landmark is a dual client-facing and operations-focused position. You will play a key role in supporting the full client service journey, including welcoming clients, managing repairs, solving problems, and maintaining operational efficiencies. This role serves as a foundation for growth within the Operations function at The Landmark.
KEY RESPONSIBILITIES:
Operational Excellence:
Accurately process, update, and monitor service orders using internal systems, ensuring timely movement through each stage
Execute daily operational tasks such as merchandise intake, cycle counts, transfers, and reconciliation to support back-of-house efficiency
Proactively resolve stock discrepancies and floor negatives same day to maintain smooth store operations
Ensure all inventory is handled in accordance with Tiffany's operational standards to support 85%+ audit compliance
Maintain awareness of merchandise flow and securely manage client-owned and borrowed product
Service:
Serve as a key point of contact for clients throughout the service journey, from intake to updates and final pickup, ensuring communication is timely, clear, and professional
Support repair services by showcasing product knowledge during take-in and guiding clients through service options to meet their needs
Resolve service concerns and escalations with empathy, urgency, and discretion, reinforcing brand trust
Collaborate with Client Advisors to anticipate client needs and personalize each experience
Contribute to overall service excellence by maintaining a Net Promoter Score of 80%+ and achieving a 75%+ charge rate on repair services
Sales:
Partner with Client Advisors to drive the Sales to Service program by identifying client needs, collecting service insights, and encouraging re-engagement
Use service interactions as opportunities to support future sales and clienteling efforts
Support outreach to clients and align them with appropriate Client Advisors to maximize relationship-building and potential transactions
Maintain strong internal communication with store leadership and colleagues to ensure a consistent, elevated experience across all touchpoints
Experience Required:
2 years of prior experience in an administrative business environment
Strong verbal and written communication skills
Strong analytical skills
Proficient in Microsoft applications
Must be available to work flexible hours, including evenings, weekends, holidays, and overtime
Ability to connect with Tiffany clients
Organized and detail oriented
Flexibility to perform different tasks based on day-to-day business needs
Must have authorization to work in the United States
Desired:
A college/university degree
Experience in a technical environment
Additional language proficiencies
Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We're committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar.?Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings
The hiring range for this position ranges from $22.53 - $30.48. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
Job Identification : 61337
Job Category: : Retail
Assignment Category : Regular Full-time
Remote Positions : No
Professional Experience : Minimum 3 Years
Equal Opportunity Employer