Job Posting: Client Care Specialist
Location: Juliana Clinics, Beverly Hills, CA
Job Type: Full-Time
Compensation: Extremely competitive and incredible benefits
Elevate the Client Experience at Juliana Clinics
Juliana Clinics is redefining the art of aesthetics through a holistic, white-glove approach that merges science, beauty, and luxury. This role is perfect for someone who thrives in an elevated hospitality environment, anticipates client needs with precision, and ensures an unparalleled guest experience from the moment they arrive.
Executive Assistant experience supporting a C-suite executive is a plus, as this role requires discretion, organization, and the ability to manage high-level scheduling and administrative tasks with professionalism.
Key Responsibilities:
Concierge-Level Client Experience
- Greet clients by name with a warm, polished, and professional demeanor.
- Provide a concierge-style welcome with custom beverages, plush blankets, and post-treatment essentials.
- Anticipate client needs, ensuring their visit is smooth, relaxing, and effortless.
- Ensure all patient information is accurate and up-to-date with each visit
- Coordinate VIP and high-profile guest experiences with discretion and personalized care.
- Educate clients about treatments, pricing and expected results in a way that aligns with Juliana Clinics’ philosophy.
Reception and Scheduling Duties
- Manage complex scheduling for client treatments, high-profile appointments, and provider availability.
- Utilize BLVD software to book treatments, manage waitlists, and oversee client records.
- Maintain direct communication with providers to optimize daily schedules.
- Assist in preparing treatment rooms, ensuring they are fully stocked and beautifully maintained.
Patient Coordination and Administrative Support
- Guide clients through their consultation process, ensuring all medical forms and consent documents are completed accurately.
- Maintain ongoing patient service relationships ensuring all client questions and concerns are met promptly
- Educate clients on post-treatment care and assist with retail product recommendations.
- Process payments and maintain accurate client records.
- Act as a liaison between management and staff, handling administrative tasks and supporting executive-level operations as needed.
Luxury Ambiance & Brand Representation
- Maintain the pristine aesthetic of the clinic—ensuring fresh floral arrangements, immaculate waiting areas, and a soothing ambiance.
- Uphold Juliana Clinics’ philosophy of personalized detailed care in every client interaction.
- Act as a brand ambassador, providing detailed knowledge of treatments, skincare, and clinic offerings.
At Juliana Clinics, we offer:
· A luxury, high-end work environment that prioritizes client care and professional growth.
· Competitive compensation with bonus opportunities for exceptional performance.
· Eligible for full benefits after 90 days including health insurance, vision, and dental.
· Employee discounts on treatments and products.
· Ongoing training and career advancement in the aesthetics industry.
· The chance to work with aesthetic experts in an exclusive, high-demand practice.
Job Requirements:
· Bachelor’s degree required.
· Minimum of 2 years of administrative experience in a high-end hospitality, executive assistant, or med spa setting.
· Superior interpersonal and communication skills—you make every client feel valued and understood.
· Attentive to detail, ensuring accuracy in scheduling, patient records, and daily clinic operations.
· Discreet and professional, maintaining confidentiality for VIP clients and high-profile guests.
· Proactive problem solver—you anticipate client needs and act before issues arise.
· Highly organized and tech-savvy, experience in scheduling software (BLVD or similar) a plus.
· Aesthetics and skincare enthusiast, eager to contribute to a premier medical aesthetics practice.
How to Apply:
If you have a passion for aesthetics, an eye for detail, and a commitment to delivering concierge-level service, we would love to hear from you! Join us in creating a seamless, luxurious experience where every client interaction is thoughtfully curated and elevated. Please send your resume and cover letter detailing why you would be the perfect fit for the Client Care Specialist role at Juliana Clinics.
Apply via email: careers@julianaclinics.com
Learn more about us, follow us on Instagram: @Julianaclinics