The Client Partner serves as the primary post-sale point of contact for clients and responsible for their ongoing growth and satisfaction. Uses in-depth knowledge of the client’s industry / business operating model. Has and has deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization of Acxiom’s products. Strong strategic mindset to be able to identify and recommend specific solutions to achieve customer’s desired objectives and outcomes.
Holds direct responsibility for identifying growth opportunities and closing revenue from assigned clients, including upselling and cross-selling of related products, including accountability for client renewal and retention results. Ensures best practices are adopted for Acxiom product use and clients are maximizing value from product/service investments. Handles escalations and coordinate across functional areas of the company, including Professional Services, Data Engineering, Finance, Operations, Marketing, Training, and/or Delivery Support.
COMPETENCIES
Revenue Driver: Ability to contribute to the generation of revenue proactively and strategically across client portfolio. Possess the skills and knowledge needed to identify, create, and seize opportunities that lead to increased sales, income, and profitability.
Consultative: Ability to engage with clients in a collaborative and client-services mindset to understand their needs, provide expert advice, and offer solutions that address those needs effectively. Strongly skilled in active listening, problem-solving, and the ability to build trust-based relationships with clients, and colleagues across all levels.
Client Advocate: Represent and champion the interests, needs, and concerns of clients. Serve as a dedicated liaison, ensuring that clients' expectations are met, they are achieving benefit realization, their issues are addressed, and their overall experience is positive and satisfactory.
Relationship Builder: Ability to initiate, develop, nurture, and maintain positive and meaningful connections with others, whether they are colleagues, clients, customers, stakeholders, or external partners. Strong relationship-building skills excel in establishing rapport, trust, and mutual respect, which are essential for effective collaboration and achieving common goals.
Automotive Industry Expertise: Comprehensive knowledge and deep understanding of the automotive industry including Marketing and Media experience with data insights and analytics. Possess specialized insights, and a nuanced understanding of the market dynamics, trends, challenges, regulations, and competitive landscape.
DUTIES AND RESPONSIBILITIES:
Achieves and exceeds revenue growth targets, maintains revenue run rate, profitability targets, and other sales related goals within named book of accounts.
Proactively identifies new revenue opportunities annually and drives account growth and profitability acceleration including new business, up-sell, and cross-sell opportunities.
Develops and improves client relationships by providing consultation, expertise and onsite presence: aligning client business needs to Acxiom products, solutions, and services.
Manages client portfolio revenue and bookings forecasts.
Creates and maintains appropriate, well-managed pipeline of account growth opportunities.
Responsible for managing within Salesforce CRM all records of sales, revenue, and other key account information.
Creates value and differentiates Acxiom services and products from competitors.
Consults with clients on new use cases and capabilities to enable organic growth (including decision engines, digital enablement, analytics, channel expansion, etc.)
Leads or facilitates contract negotiations for new business and renewals.
Escalation points for status, issues, problems, and feedback to client/stakeholders and teams
Work closely with delivery team managers to help support overall account operations.
Consistently deliver high quality work on time and against commitments, proactive pitch proposals and business review presentations.
WHAT WILL SET YOU APART:
Ten (10) + years of relevant automotive experience.
Solution selling experience in Automotive industry.
Experience in Marketing and Marketing Technologies, including data insights, analytics, and digital marketing experience.
Knowledge of Mar-tech and Ad-tech ecosystem and technology.
Deep knowledge of the application of consumer and behavioral data.
Proven track record of meeting/exceeding goals and experience with sales targets.
Proven success in managing clients with multiple lines of business.
Deep understanding of data-driven marketing and the martech ecosystem landscape and its role in driving customer experience and business growth
Experience developing client solutions in areas such as customer lifecycle optimization, martech strategy, and data-driven marketing
Strong Problem-solving skills
Financial and Strategic acumen
Experience and temperament working in high-pressure, fast-paced environments.
Conversational style and ability to ask relevant questions (Solution Selling).
Strong history of successful consultative, relationship-based selling.
Strong PowerPoint presentation skills, including visualization abilities.
Why Acxiom? We pride ourselves on cultivating an environment that is inclusive, flexible, and full of opportunities for growth. Many of our associates stay at Acxiom for decades, which speaks to our love for and dedication to our associates. Acxiom repeatedly wins company awards including Great Places to Work, Best Workplaces for Innovators and Women. If you want to work at a tech company that prioritizes innovation, empowers diversity, believes in work-life balance, provides world-class associate training and development, and offers great benefits, this IS the place for you!
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Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
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Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
Attention Mexico Applicants: Please see our Privacy Policy notice here (https://www.acxiom.com/wp-content/uploads/2023/07/ACXIOM_MX_AVISO_DE_PRIVACIDAD_EMPLEADOS_Privacy_Notice_Workday.pdf) .
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