Job description
Description
We are seeking a Community Support Supervisor (CSS) to oversee two community-based homes/programs and provide leadership to our Direct Support Professional (DSP) team. The CSS ensures compliance with all regulatory requirements and standards set by DHS, DCFS, IDPH, and BQM while fostering a supportive, person-centered environment. This role involves mentoring, training, and coaching DSPs to deliver high-quality care and services.
Key Responsibilities:
Leadership & Team Support:
- Uphold the agency’s mission and values in all interactions.
- Ensure all team members comply with agency policies and procedures.
- Provide mentorship, coaching, and corrective action when needed.
- Conduct onboarding and training for new DSP team members.
- Facilitate weekly team meetings, oversee daily operations, and ensure task completion.
- Manage staff scheduling to maintain appropriate coverage.
- Ensure compliance with AFSCME guidelines (preferred).
Advocacy & Person-Centered Support:
- Promote meaningful experiences and active engagement for people supported.
- Advocate for person-centered practices and address critical service needs.
- Work collaboratively with stakeholders to resolve concerns effectively.
Community Engagement & Compliance:
- Encourage community participation to foster positive relationships.
- Ensure compliance with all relevant regulations and maintain the agency’s positive reputation.
Multiple locations throughout DuPage County:
- Naperville, Bensenville, Addison, Woodridge, Bloomingdale, Hinsdale, Villa Park, Lombard, Elmhurst, Downers Grove, West Chicago, Elk Grove
Benefits:
- Competitive pay.
- $750 retention bonus.
- Health, dental, and vision insurance options.
- Paid time off and flexible scheduling.
- Career growth and professional development opportunities.
- Rewarding work in a supportive environment.
Requirements
Education & Certification:
- High School Diploma or GED required.
- Valid Illinois Driver’s License required.
- Must successfully complete required background checks and training.
- Must successfully pass a post-offer drug test.
Experience:
- Previous experience as a Direct Support Professional (DSP) required.
- 1-3 years of supervisory experience required (3-5 years preferred).
Skills & Abilities:
- Strong leadership, communication, and organizational skills.
- Ability to lift, assist with transfers, drive, and perform physical tasks as needed.
- Proficiency in Microsoft Office and ability to understand written documentation.
- Availability for on-call duties when necessary.
- Some locations may require PACE certification.
If you’re passionate about supporting people, leading a team, and making a difference in the community, we encourage you to apply!