Dexian has an immediate opportunity available for a Conference Room Engineer supporting Tier 2/3 video conferencing equipment and providing ongoing Video Conferencing Technical Support to our premier aerospace client. This position is responsible for resolving issues related to in-room technology, Audio Visual and Video Conferencing (AV/VC) equipment failure, physical malfunction and software configurations and conducting root cause analyses to improve processes and trend reoccurring issues to improve service.
The Conference Room Engineer will:
- Provide on-site broadcast and event support for client event structures
- Provide A/V Support at multiple locations within the DMV area as needed
- As the primary user-facing POC for all VC related issues:
- Provide strong client level support to users, with a predisposition to de-escalate technical fails
- Perform break fix (user reported incident) tasks within target SLA response window
- Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues
- Maintain accurate tagging and data entry of all tasks, projects, and requests performed
- Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA's of client leadership staff
- Provide white glove VC technical support for C-suite and high-level management
- Provide VC focused support for high profile events
- RCA reported network related call escalation issues
- Provide active monitoring of local and global VC endpoints and related hardware
- Track inventory of on-site supplies, consumables, and assets Maintains up to date knowledge of relevant industry standard hardware as well as proprietary tools.
- Collaborate with client engineering team on equipment issues and additional requirements as needed
REQUIREMENTS AND SKILLS:
- 10+ years' experience in an IT Enterprise environment supporting audio/video equipment and events
- Knowledge of Polycom, Cisco, Crestron, and other AV/VC related hardware and signal flow
- Strong interpersonal, customer service, and conflict resolution skills
- Ability to be self-motivated and accountable in a fast-pace, independent environment
- Ability to think creatively as well as methodically regarding technical issues
- Willingness to learn and adapt to a dynamic client culture
- Ability to work both independently as well as with a team
- Ability to handle physical tasks such as lifting removing and installing large video displays and projectors, large/heavy objects and physical integration/maintenance work
This position requires an active Department of Defense security clearance at the TOP SECRET/SENSITIVE COMPARTMENTED INFORMATION (TS/SCI)/poly required for consideration. U.S. citizens ONLY are eligible for a security clearance and this position.
LOCATION:
- This is an on-site position providing support at multiple facilities including, but not limited to Chantilly, VA, Crystal City, VA and Greenbelt, MD. Company car is provided as necessary.
EDUCATION:
- Associate's degree required
- Desired certifications: Avixa CTS, CompTIA Security+. (IAT level II certification required within 90 days of start date.)
COMPENSATION:
- Dexian reasonably expects to pay $50/hour to $68/hour for this position. Additional benefits include generous time off, health, vision and dental insurance and matching 401k
The AV Support Technician supports Tier 2/3 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client. Crestron.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.