Content Designer, Principal Associate - Premium Design
We're currently seeking a Content Designer to join our Premium Experience Design Team. We're passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.
The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.
About the Role
As a Content Craft Writer in our premium design studio, you'll play a pivotal role in shaping how content functions within the design process-especially in experiences where content leads the user journey. Supporting multiple business verticals, you will partner with designers, researchers, and cross functional teams to craft engaging narratives and interactions that drive clarity, scalability, trust, and delight. You will be instrumental in elevating content as a strategic practice across the Premium Studio
The Premium Design team sets the bar for Capital One's high-spender customer experience ecosystem, revolving around our highly useful, personalized, and high-stakes products. We design experiences that bring lifestyle experiences (like travel, entertainment, shopping and dining among others) to our customers- driving more value for customers resulting in deeper engagement and loyalty to our products.
Role Expectations
As a content designer, you'll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.
Here are some of the expected competencies for this role:
Content Design Expertise: Leverage strong writing and deepening set of user experience design skills to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and copy for user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows
Human-Centered: Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback
Business-Focused: Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes
Problem-Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations
Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment
Communication: Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions
The ideal candidate will have a strong portfolio demonstrating their process, results, and impact.
Basic Qualification