Senior Process Associate, Customer Asset Data Operations - onsite in Cincinnati OH HMS059580
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Process Associate, Customer Asset Data Operations!
In this role, you will be required to manage, administer, cleanup and transform data related to Aerospace assets, asset performance, Portals and other Critical Data elements.
Responsibilities
- · Serve as the main contact for all client Aerospace Asset Data processes, interfacing with GE, Safran, Boeing, Airbus, Embraer, Bombardier, GE & Safran Field Service Engineers, and over 600 Airline Operators worldwide.
- · Candidate will be responsible for CRUD (Create, Read, Update, Deactivate) asset related data.
- · The Data Team Analyst will be responsible for all tasks associated with the data team, providing answers to process-related questions and cases.
- The individual will focus on continuously improving processes.
- · Responsibilities are not limited to the below case types.
- § Engine Data Submittals
- § Engine Configuration Inquiries
- § Service Bulletin Compliance and Inquiries
- § Field Event/Shop Visit records
- § Airframer Delivery notifications
- § Engine Utilization
- § Back to Birth and Manufacturing Records
- Maintain data integrity while adhering to compliance rules
- Perform a wide range of basic tasks to support the data administration. These tasks include, but are not limited to, the analysis, correction, or removal of incorrect,
corrupted, incorrectly formatted, duplicate, or incomplete data in various ERPs (Salesforce, Portal, MDM, FS Connect, Fleet Monitor etc.
Qualifications we seek in you!
Minimum Qualifications
- · Experience with client and stakeholder management.
- · Prior experience data management is preferred.
- · Patience, understanding, and resilience in managing complex situations and competing priorities.
- · Ability to meet multiple demanding deadlines simultaneously.
- · Excellent communication and client management skills, presentation abilities, and stakeholder management.
- · Experience with process improvements and driving process change.
Preferred Qualifications/ Skills
- · Experience with Microsoft Office applications.
- · Acute attention to detail, excellent organizational and workload prioritization skills.
- · Excellent written and verbal communication skills.
- · Ability to collaborate effectively with cross-functional teams and stakeholders. Strong organizational skills.
- · Strong analytical and problem-solving skills.
- · Ability to identify data quality issues and implement effective solutions.
- · Ability to work independently and take ownership of tasks.
- · Adaptability and willingness to learn new tools and technologies Working knowledge in salesforce is preferred.
Why join Genpact?
· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
· Make an impact – Drive change for global enterprises and solve business challenges that matter
· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
The approximate annual base compensation range for this position is $45,000 to $50,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity
Location-based Roles “Los Angeles, California based candidates are not eligible for this role. Cincinnati Metra area candidates are eligible for this role only.”
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.