If you are an Engineering professional, Emerson has an exciting opportunity for you! Emerson is seeking a Customer Care Director Flow at our Boulder, CO location. As the Customer Care Director, you will ensure world class customer support and sales generation for Measurement Solutions by effectively leading the Domestic Inside Sales team. This role combines leadership skills and technical knowledge to support the growth of our Measurement Solutions business.
In this Role, Your Responsibilities Will Be:
Provide leadership to the Inside Sales team to meet stated sales goals. This includes promoting effective selling behaviors, facilitating communication between Inside Sales staff and Outside Sales force, and partnering with America Sales and Marketing on Sales programs for the year
Provide direct leadership to the Inside Sales team by ensuring consistency across the different sales areas in the United States. Manage and drive programs across the department focused on selling new products and delivering profitable growth
Assure accurate and timely response to customer requests through our Inside Sales and Order Management teams, while organizing workload conducive to supporting both the customer's needs and the company's objectives and vision
Develop processes for the effective delivery of customer support
Collaborate with design and manufacturing engineers, marketing, and customer care team to supervise and support customer issues and solicit feedback
Who You Are:
You anticipate customer needs and provide services that are beyond customer expectations. You promote, and establish and implement individual accountability in the team. You instill and sustain organization-wide energy to show what is possible. You are conclusive and make high-quality decisions, even when based on incomplete information or in the face of uncertainty. You build and implement plans that prioritize accurately. You persist in the face of challenges and setbacks.
For This Role, You Will Need:
Bachelor's degree in Engineering or Technical discipline
Eight (8) years related experience required
Prior management and supervisory experience required
Ability to lead, influence and communicate effectively in a heavily matrixed organization
Legal authorization to work in the United States
Our Culture & Commitment To You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) .
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $120,800-$140,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.?
This position will be open for a minimum of 7 days from the day of posting. Applicants are encouraged to apply early to receive optimal consideration. In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
Requisition ID : 25020562
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.