Description
We are looking for an experienced and detail-oriented Customer Service Representative to join our Communications Center team in Orlando, Florida. In this Contract-to-Permanent position, you will be responsible for assisting distributors with tracking, order entry, pricing, product availability, and other support functions. The ideal candidate will excel in a fast-paced environment, providing accurate and detail-oriented support.
Responsibilities:
Handle incoming and outgoing calls to address customer inquiries and provide solutions.
Maintain and triage a high-traffic email inbox to support order processing and customer inquiries.
Process and manage orders with accuracy, including tracking, pricing, and availability updates.
Enter and maintain data in company systems, ensuring all records are up to date and accurate.
Collaborate with internal teams to facilitate order processing and resolve any issues.
Respond to customer emails and correspondence in a timely and detail-focused manner.
Utilize tools such as Microsoft Excel, Word, and Outlook to manage daily tasks efficiently.
Work with electronic data interchange (EDI) systems to process purchase orders and related documentation.
Maintain a high level of organization to meet deadlines and ensure customer satisfaction.
Continuously learn and adapt to new processes and systems to improve performance.
Requirements
At least 1 year of experience in a customer service or call center role.
Experience with SAP is a plus.
Proficiency in Microsoft Excel, Word, and Outlook.
Strong skills in data entry and order processing, with attention to detail.
Familiarity with electronic data interchange (EDI) systems is a plus.
Excellent verbal and written communication skills.
Ability to manage multiple tasks while maintaining accuracy and organization.
A fast learner who can adapt to new systems and processes quickly.
Commitment to providing outstanding customer service with a focus on detail and quality.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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