Description
Our client, a well-known and customer-centric organization in San Diego, CA is seeking a highly motivated and personable Customer Service Representative to join their team. This role is ideal for individuals who thrive on solving problems, delivering exceptional service, and creating positive customer experiences. If you enjoy working in a collaborative and fast-paced environment, this is the opportunity for you!
Primary Responsibilities
Provide professional and courteous customer service via phone, email, or in-person interactions to address inquiries, concerns, and requests.
Resolve customer complaints by identifying solutions and escalating issues when necessary to ensure customer satisfaction.
Assist in processing orders, tracking shipments, and managing account updates with precision and attention to detail.
Maintain up-to-date knowledge of company products or services to offer accurate information and assistance to customers.
Log and maintain detailed records of all customer interactions in the company's CRM software for tracking and reporting purposes.
Support team projects or handle administrative tasks as needed to ensure operational efficiency.
Requirements
1-3 years of customer service experience in a call center, retail, or similar environment.
High school diploma or equivalent required; additional college coursework or degree is a plus.
Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems is preferred.
Strong communication skills (both verbal and written), active listening abilities, and the ability to remain calm under pressure.
A passion for resolving issues quickly and providing unparalleled customer support.
A collaborative attitude and the ability to work well in a team setting.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .