Title: Technical Customer Support
Schedule: Monday – Friday 8:00 AM – 5:00 PM EST
Contract Duration: 9 Month Contract to Hire
Pay Rate: $20-$22/hr
** can go up to $25/hr if bilingual in Spanish and 5+ years of technical support experience
Location: Marietta, GA 30066
Radius: Needs to live within Cobb County – a 30-minute commute
Interview Process: 1 round – onsite interview
Insight Global is seeking a Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.
- 2+ years of experience in a high volume, fast-paced inbound call environment
- Experience with resolving technical issues virtually (hardware, software, networking, etc.)
- Customer service skills with clear and concise communication
- Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)
Plusses:
- Fluent in Spanish
- Experience working with POS systems or terminal devices
- Experience in the financial or payment services industry