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About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It consolidates all workforce systems—like payroll, expenses, benefits, and computers—into a single platform, enabling management and automation of the entire employee lifecycle.
For example, with Rippling, you can onboard a new employee globally and set up payroll, corporate cards, computers, benefits, and third-party apps like Slack and Microsoft 365 within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from top investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Official communication will only come from @Rippling.com addresses.
About The Role
We are building a world-class Support team committed to helping customers realize Rippling's full potential. Our team focuses on resolving customer challenges and contributing to product improvements. Support teams are specialized in HR, IT, and Finance.
If you're someone who sees a challenging task and gets excited to tackle it, you might be a great fit!
What You Will Do
- Support Rippling customers and resolve product-related issues.
- Manage customer issues from start to finish in a dynamic environment.
- Use phone, chat, email, and video conferencing to assist customers.
- De-escalate and resolve issues with platform and industry expertise.
- Become a product expert and a resource for customers and colleagues.
- Identify improvements and collaborate with Product and Engineering teams.
- Work efficiently under time constraints to meet deadlines.
What You Will Need
- Proficiency in English, both written and verbal.
- Availability to work 9am-5:30pm PST.
- At least 3 years of experience in a customer-facing role.
- Strong problem-solving skills with attention to detail.
- Organizational skills and experience in process improvement.
- Flexibility to adapt to changing duties.
- Good time management and prioritization skills.
Additional Information
Rippling is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations for candidates with disabilities. To request accommodations, email accommodations@rippling.com.
We value in-office work to foster collaboration. Employees living near an office are expected to work in-office at least three days a week.
This role offers a competitive salary, benefits, and equity. Salaries are based on location, experience, and background. Final offers may vary.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job functions: Customer Service, Administrative, and Sales
- Industry: Software Development