Job Description
Job Description
The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor technology data including reproduction, health, and milk as well as assist the customer and their staff on the change management journey related to the implementation of our products. Our data-driven solutions are used by farmers, companies, and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply.
As the largest provider of animal identification technology, we meet growing customer needs by providing over 500 million tags for identifying, tracking, and monitoring animals every year and we monitor over 5.5 million cows daily, which allows access to real-time, actionable data and insights to help improve or enhance animal management and health outcomes.
The individual selected will reside in Texas or New Mexico.
Job Description:
The Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor technology data including reproduction, health, and milk.
The position will work closely with training coordinator, end customers, the technical solutions support team, and the sales team to ensure customer user experience and satisfaction with SenseHub Dairy sensor technology products. Train and assist local distributors on customized SOP and protocols for users – and the assurance they are carried out on a day-to-day basis.
Our territory representatives interact face to face with our customers, understand their needs and consult to offer the right solutions. We work collaboratively in Field Sales Teams and play a critical role in supporting our customer centric business model.
Key Competencies:
Training
Develop and deliver training for end customers, dealers, and distributors on software use, reports, protocols and KPIs.
Train end user to successfully enter, interpret and analyze the sensor technology information, including reproduction, health, and milk data.
Customize user portal and user reports to improve the user experience with software.
Integrate third party management software with Sensehub Dairy software.
Recommend changes to customers current process allowing for full implementation of sensor technology.
Audits herds to determine the financial impact, management, and personal benefits to producers who purchase the Sensehub Dairy system.
Consult with owners, managers and users as required to improve customer experience.
Ensure all questions are expediently addressed, resolved, and documented in CRM.
Recommend additions to quick guides and customer communication for improvements.
Ensure Users are Successful.
Lead effort to educate dairy management teams, nutritionists, consultants, and veterinarians. This includes onsite visits to users and consultant sites.
Conduct on site meetings with our company's Animal Health livestock monitoring accounts to ensure success with the deployment of systems.
Assist with gathering of testimonials, case studies and video clips.
Actively raise issues and recommend improvements to support services.
Use project management skills and organization to successfully manage multiple projects at once.
Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.
Interface with global marketing and local marketing teams to recommend improvements for our company's Animal Health livestock monitoring sensor technology.
Work with partners to organize User groups and farm demonstration.
Qualifications:
Education Minimum Requirements
. Bachelor’s degree in animal science, dairy science, or related discipline preferred.
Herd Management software experience (Dairy Comp, Bovisync, PC Dart, etc.).
Proven experience working in the dairy industry, with a strong understanding of dairy farming practices and challenges.
Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical individuals.
Highly patient and customer-oriented, with a strong commitment to ensuring customer success.
Exceptional problem-solving abilities, with a proactive and solution-oriented mindset.
Strong organizational skills, with the ability to multitask and prioritize responsibilities.
Proficiency in using technology, including software applications and monitoring systems.
Required Experience & Skills
Background as a dairy herdsperson, reproduction specialist or nutritionist.
Must possess a valid U.S. motor vehicle driver’s license without restriction.
A minimum of three years working in dairy management, reproduction, dairy software, or as a nutritionist/consultant.
Excellent written, verbal and MS office skills.
Should avoid any conflict-of-interest situations as it might apply to outside dealings with suppliers, vendors, customers, or prospects.
Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.
Possess strong organization/coordination skills to manage time and interaction with customers, dealers, distributors, and internal people.
Preferred Experience & Skills
Bilingual English and Spanish preferred.
Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
EEOC GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)
U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
The salary range for this role is
$94,300.00 - $148,500.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
Domestic
VISA Sponsorship:
No
Travel Requirements:
50%
Flexible Work Arrangements:
Remote
Shift:
1st - Day
Valid Driving License:
Yes
Hazardous Material(s):
n/a
Required Skills:
Account Management, Adaptability, Animal Welfare, Business Management Software, Customer Communications, Customer Experience Improvement, Customer Experience Management, Customer Success, Dairy Science, Field Sales Support, Knowledge Gathering, Lead Generation, Livestock Management, Management Process, Milking Machines, Milk Production, Multi-Management, Order Processing, Project Management, Relationship Building, Sensor Technologies, Shift Work, Vehicle Driving
Preferred Skills:
Analytical Thinking, Customer Service, Decision Making, End Users, People Management, Prioritization, Time Management
Job Posting End Date:
07/8/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R353453