Delivery Account Operations Associate - Tampa, FL
General Information
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City
Tampa
State/Province
Florida
Country
United States
Department
MATERIALS & ORDER MANAGEMENT
Date
Tuesday, May 27, 2025
Working time
Full-time
Ref#
20035871Job Level
Individual Contributor
Job Type
Experienced
Job Field
MATERIALS & ORDER MANAGEMENT
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
32,160Annual Base Salary Maximum
64,320The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\US/careers) .
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .
Shop Technician/Warehouse supportisprimarilyresponsible for performing daily activitiespertaining toshop set-up and repair andwarehouse support. This may include shop repairs.
Primary Responsibilities *:* The Shop Technician is responsible for cleanliness and organization of shop and warehouse. Set-up and prepare new and used equipment for customer placement. This includes, but is not limited to:
Install all necessary supplies and test mechanical sections (from feed to exit) If applicable, install all options listed on order documentation Perform device calibrations
Test device connectivity. This includes printing, faxing, and scanning (if applicable) Perform device upgrades and reloads, as needed Import baseline clone files (if applicable)
Test all device functions Review detailed documentation of all serialized and non-serialized items associated with each machine before releasing it for delivery Submit accurate, properly filled documentation/paperwork
Troubleshoot, assess and repair of inventory equipment as needed Refurbish equipment to meet standards
Provide technical support to rest of peers on Team Troubleshoot machines brought in from the field, as requested Order parts through system, as needed If requested, obtain and distribute parts and supplies for after hours and weekend set-up as scheduled and provide detailed documentation of backup for inventory control Setup/test mailing equipment, if requested
Maintain an accurate inventory of parts/supplies Perform routine check and balances of service calls and parts
Maintain clean and orderly shop environment Coordinate with Manager when technician assistance is required for customer orders, month end needs, specific machines, etc.
Available to support client deliveries using company truck.
May require overnight stays. Ability to work evenings and weekends as needed to meet customer demands
Skills and Qualifications:
Previous experience and/or training working on copiers and printers is desirable.
Experience with Xerox equipment and desktop printers is a plus.
Ability to stand, walk, stoop, kneel, crouch or crawl throughout the course of the work day
Must regularly be able to lift and/or move up to 60 pounds, frequently lift and occasionally push and/or move up to 100 pounds.
May be required to work outside normal business hours including evenings and/or weekends.
Exposure to normal shop/warehouse working environment.
Ability to use a variety of office equipment, such as computer/laptop, phone, printer, fax, copier, etc.
Strong customer service and communication skills.
Strong attention to detail, quality focus, strong planning and organization skills
Good computer skills and experience using Microsoft Office Suite (Outlook, Word, Excel)
Strong electro/mechanical skills or equivalent experience.
Strong critical thinking skills to assist in problem solving.
Detail-oriented with the ability to work independently as well as collaboratively in a team setting with peers and colleagues in a cross functional setting
Here's what success looks like in the first 60 days *:*
You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
Comprehensive understanding of our company and customer service culture
Clear expectations in reference to call load, territory alignment and client satisfaction
Thorough knowledge base of the equipment and inventory needs to support your territory
Able to actively and correctly complete service calls independently.?
Additional Benefits *:*
Substantial growth opportunities for future career development within a supportive and collaborative company culture
Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
Paid time off, plus holidays and personal days
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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.