Description
Pay rate: $20.50
The Delivery Specialist (DS) is responsible for servicing customers based on their orders, by delivering tires to existing customers that are not readily/easily serviced from TireHub Logistics Centers (TLCs). The DS will collaborate with their TLC Leader or Area Operations Leader (AOL) and Customer Service Specialist to maintain and enhance these customer relationships. The DS must effectively service all existing assigned customers.
This role reports to the TireHub Logistic Center (TLC) Leader or AOL, and is assigned to a TLC, but works remotely.
The individual must exhibit the following core TireHub commitments:
· Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each?other?and our customers?because we know business only gets done right when people respect each other and value relationships.
· Adventurous - What?TireHub?is set up to do is?intentionally?outrageous. So, we readily embrace?challenges?with the courage to introduce new ideas and the ambition to build something unique.
· Relentless - We tackle our work with energy. We deliver on our commitments with?enthusiasm. And we don't give up until we get to the end.?
· Speedy - Speed is the currency in the tire industry. When we commit to?a job, we get the job done - and we do it fast.?
Role Specifics:
o Delivery Service (up to 85%)
o Vehicle Maintenance (5%)
o Customer Service (5%)
o Other assigned tasks (up to 5%) I
*Adjustments to these allocations are made as business needs evolve.
· Communicates effectively with customers and TLCs to coordinate inventory requirement back to leadership, inventory, according to customer requests, new or special tire inventory and current market trends.
· Conducts daily route deliveries and visits to customers and build rapport with key decision makers, ensure quality standards, and pro-actively solve customer concerns.
· Loads, unloads, inspects, and records tires on TireHub vehicles for delivery to and from customers.
· Verifies the accuracy of tire selection, packing, weighting, marking, and counting for customer orders. Performs necessary counting, tallying and documentation of inventory control.
· Ensures adherence to safety protocols during tire handling, including proper loading unloading, stacking, and restacking.
· Maintains assigned vehicle is in good mechanical condition and ensures safe operation of TireHub vehicles.
· Conducts pre-trip vehicle inspections at the beginning of each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee.
· Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules, as assigned. Completes other tasks assigned by manager or another member of leadership.
· Completes all the necessary driver and vehicle maintenance logs, on a regular basis.
· Ensure compliance with all TireHub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA).
· Records all working hours accurately, and reviews/approves weekly timesheet by close of business on final day worked each week.
· Notifies TLC Leader/AOL of any timesheet errors or discrepancies for daily correction.
· Completes other tasks assigned by their TLC Leader/AOL.
Customer Service
· Acknowledges and collects data on customer account issues and service concerns and escalates immediately to the customer service team/TLC Leader/AOL of issues for a resolution.
· Collects Proof of Delivery (POD) from customers.
· Collects payments from customers for merchandise delivered on a Cash on Delivery (COD) basis.
Competencies:
· Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement?.
· Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear?.
· Drives Results: Consistently achieving results, even under tough circumstances?.
· Collaborates: Building partnerships and working collaboratively with others to meet shared objectives?.
Experience:
· High School Diploma or equivalent.
· 1 year of general work experience.
· Must have a valid driver's license.
· Must have at least 3 years of driving history, with a valid driver's license (does not include driver's permit).
· Must be 21 years old or older.
Required Knowledge, Skills, and Abilities:
Demonstrate excellent interpersonal, customer service, communication (written and verbal) skills.
· Ability to load/unload outbound inventory accurately and efficiently in delivery vehicles.
· Ability to safely drive TireHub vehicles to distribute tires to customer locations.
· Multitask in a fast-paced environment.
· Follow traffic rules and regulations by safely driving TireHub vehicles to deliver tires to customer locations.
· Depending on location, may be required to qualify and maintain a commercial motor vehicle (CMV) medical card.
· Work independently and as part of a team.
· Familiarity with Manifest, GPS, and Navigation systems.
· Must be able to maintain a forklift certification.
· Must be able to maintain a valid driver's license.
· Good mathematical skills.
· Excellent Organizational skills.
Working Conditions:
Required to lift, pull, push, and/or move tires/inventory (up to 50 lbs. or greater with or without mechanical assistance following standard operating and safety procedures) as needed.
Employee is regularly required to stand, sit, walk, kneel, bend, crawl, climb and balance.
Employee is required to assist in the moving, lifting, and placement of advertising displays in furtherance of sales functions.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Employee is exposed to moving mechanical parts and outside weather conditions. Noise level in the work environment is usually moderate.
Employee must be able to work Monday-Saturday, during operations business hours.
A company-provided van will be assigned for work-related purposes. Employees may be required to park the vehicle at their residence when not in use. Employees must ensure they have a secure and appropriate space available for parking.
Must not exceed 400 pounds in weight or 6 feet 3 inches in height, to meet physical compatibility with equipment and safety restraints. (These limitations are based on equipment specifications and the need to ensure safe operation; any reasonable accommodations will be reviewed in accordance with the Americans with Disabilities Act (ADA) and other relevant laws).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.