Responsibilities/Here is What You Will Do:
Oversight and Contextual Ownership of Industry Engagements
As part of the Industry risk team, work in partnership with Account Risk Managers to support the highest risk projects in that industry using all available tools and data.
Specifically, have an active pulse on all high-risk engagements, equipping the Industry Risk Managers with real-time information.
Support discussions with the engagement leaders as needed.
Track, monitor, and escalate early warning indicators identified through Quality processes in DEP, red review calls, and active engagement with industry.
Work with Industry Risk Leader to orchestrate Industry Updates (in partnership with ET&A) on COQ data and trends as applicable.
Quality Program Operations
In partnership with the account Risk Manager, to keep Engagement Status notes updated for Industry engagements with the simple facts - the issue and what we are doing to solve.
Communicate and coordinate back with Quality Program Manager on the biggest issues, equipping them with necessary updates to maintain information/relationship with O/OP Champions, O, OP, and MO leaders.
Update DEP with the most relevant output of red review calls and financial status updates from Finance Risk Leaders.
Own CoQ Root Cause management and continual refinement of categories, in partnership with Risk Manager/Finance.
Support the design and testing of system and reporting enhancements that will optimize Quality Program operations.
Manages bi-directional Relationships
This role will sit within the Industry Risk teams and will require tight coordination with the Industry Risk managers. Further, it will necessitate a feedback loop with the Quality Program Managers.
The person should have the ability to understand the dynamic relationships that exist and have a command and control over the information that will need to be shared.
Serve as the primary QRM liaison with Industry Finance Risk Leaders to understand and socialize escalating financial risks that may impact delivery quality.
Recruiting for this role ends on 6/30/2025.
Preferred Skills:
Aptitude to support the future state needs of our QRM organization and effectively interact and share information with multiple stakeholder groups
Strong leadership skills, including ability to prioritize critical needs, act decisively, and handle a high volume of complex tasks within a given timeframe.
Strong communication skills, including ability to synthesize complex details into succinct, executive level messaging.
Strong project management skills
Strong analytical skills, including ability to analyze various datasets to identify trends
Education: BBA/BA/BS in related field; Masters' Degree is desirable
Experience Requirements: 6+ years
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $171,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.