Job Title: Deskside Support Services- TDAG (Transient Device Admin Group)
Location: Onsite(Local to Irving TX ) – Candidates needs to be local
Mode : Contract (Day 1 Onsite)
Key Responsibilities to include but are not limited to:
- Deliver world-class IT support to onsite and remote end users
- Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2021; Outlook, Excel, Word, PowerPoint, iOS & Android operating systems, Internet/Intranet, VPN, Multiple Security Applications, SCCM, Workspace One, Scripting, Active Directory, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed.
- Provide smart hands support for network and voice services
- Provide recommendations regarding new technologies to better support all executives, and users
- Acts as a resource for IT projects and initiatives in other functional areas as needed
- Receive and respond to incoming requests in a timely manner including occasional after-hours support per SLA requirements.
- Follow set procedures for logging, reporting, and statistically monitoring desktop operations
- Manage secured cyber asset inventory.
- Maintain and adhere to compliance policies
Create / update documentation, reports and SOPs for compliance