About the team and the job:
We are seeking a skilled and motivated Desktop Engineer to join our IT team. The Desktop Engineer will be responsible for providing technical support, managing desktop environments, and ensuring the smooth operation of end-user devices.
There will also likely be an opportunity to develop in other technical areas including Server Operating Systems, Networks and Storage.
This role requires a proactive individual with strong problem-solving skills and a customer-focused approach.
How you'll contribute:
- Provide technical support to end-users for hardware, software, and network issues.
- Install, configure, and maintain desktop computers, laptops, and peripherals.
- Manage and troubleshoot operating systems, applications, and security updates.
- Assist with the deployment and management of software and hardware assets.
- Collaborate with IT team members to resolve complex technical issues.
- Maintain accurate documentation of support requests and resolutions.
- Ensure compliance with company policies and security standards.
- Participate in IT projects and initiatives as needed.
Requirements:
- Proven experience as a Desktop Engineer, IT Enterprise support or similar role.
- Strong knowledge of Windows operating systems, Office 365 (Teams, Outlook, Word, Excel etc).
- Familiarity with Active Directory, Group Policy, and network protocols.
- Excellent troubleshooting and problem-solving skills.
- Very strong interpersonal skills with the ability to collaborate with global cross functional teams.
- Ability to work independently and as part of a team.
Preferred:
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
- Server engineering experience and skills.
What's in it for you?
- Competitive salary
- Pension
- Holiday
- Private medical care
About Us
Acrisure is an integrated team of insurance and reinsurance specialists who bring together vast experience and expertise gained from working in markets and sectors across the world. We develop a thorough understanding of our clients' situations and markets and create unique opportunities for innovative and ingenious solutions that deliver signature value.
Acrisure Re and Acrisure London Wholesale are an Agency Partner of Acrisure LLC, providing high quality insurance and risk management services and solutions. Acrisure has grown at a rapid rate in recent years and is now one of the 10 largest insurance brokers in the world, with ambitious plans to continue growing at an accelerated and unprecedented pace.
Our Ethos
Acrisure prides itself in achieving greatness through its people. We are a flat structure organization that see the person behind the position. It's up to you to shape your career but we provide you with every tool that we can to help you get there.
We believe teams and solutions are made stronger through different perspectives, which is why we're committed to a culture of equality, diversity and inclusion.
At Acrisure we are committed to developing our people as we believe that investing in our employees is critical not only for their individual success but the success of the organization. Through The Acrisure Academy (our learning system) we offer a variety of tailored courses and learning programs to enhance your skills and foster a culture of innovation. Additionally, we also offer ongoing professional development resources, coaching, and mentoring … by growing our people, we grow our business!