Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support
Company: ITL USA
Requisition ID: 131810BR
Job Description
- User Support: Acting as the point of contact for hardware and software issues, including printer support, both on-site and remotely.
- Client Requests: Responding to support requests through ITSM tools and emails.
- Troubleshooting: Addressing hardware and software issues on various devices to maintain optimal performance.
- Installation and Configuration: Handling installation, configuration, testing, and maintenance of hardware and software components.
- Root Cause Analysis: Supporting the analysis of equipment problems and providing effective diagnoses.
- Operating Systems and Software: Installing and upgrading operating systems and software, sometimes requiring visits to the client's desk.
- New Joiner Support: Assisting new employees with desk setup.
- Shipment of laptops and other peripherals to other locations.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Equal Employment Opportunity: Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.