ML OUTSOURCING SERVICES PRIVATE LIMITED provided pay range
This range is provided by ML OUTSOURCING SERVICES PRIVATE LIMITED. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$25.00/hr - $28.00/hr
Direct message the job poster from ML OUTSOURCING SERVICES PRIVATE LIMITED
Work Schedule: Monday through Friday - 11:00 PM to 7:30 AM.
Minimum Qualifications:
• High school diploma or equivalent PLUS 2 years of experience in data processing and/or computer operations required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Preferred Qualifications:
• Associate degree in information technology, computer science or related field.
• 1 year of experience in technical troubleshooting or support.
• Intermediate batch process experience.
Duties & Responsibilities:
• Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Assists in resolving technical computer operations equipment problems.
• Performs secure data wipes of PC’s and laptops hard drives.
• Responds to user requests (e-tickets) for information and assists in problem resolution. Maintains contact with users on operational and production problems.
• Handles batch production and operational problems requiring individual judgment and latitude for independent action to solve these problems.
• Conducts deployment and recovery (including termination recovery) of PC system equipment, including but not limited to CPUs, monitors, keyboards, mice, printers, scanners, phones, laptop docking stations and various connector cabling.
• Performs account management of desktop and conference phones in Avaya System manager, including position specific configurations (Standard, Hotel, Agent).
• Performs voice mail account management to create, reset or delete user accounts.
• Carries out Agent account maintenance via Avaya Contact Center including user account creation, skill set assignment and account deletions.
• Implements the installation and configuration of RightFax account settings including testing and recovery.
• Assists in the account setup, reset and troubleshooting of client tokens within the local Health Virtual Private Network (VPN).
• Monitors and controls Direct Access Storage Device (DASD) files to ensure effective space utilization. Allocates storage space and deletes obsolete files. Checks and logs space availability during shifts.
• Identifies and resolves production problems involving disk allocation, device assignments, job streams for batch and runs schedules.
• Monitors Health Intermediate Distribution Frame (IDF)/Main Distribution Frame (MDF) equipment rooms for proper environmental conditions and network equipment functionality.
• Monitors and responds to HP Systems Insight Manager (SIM), SolarWinds and various email alerts throughout the shift and escalates to appropriate personnel.
• Participates in system development activities and project tasks.
• Investigates and ensures resolution of all production processing problems for batch automation and report services.
• Logs and documents data processing batch production issues.
• Conducts electronic transmission for batch: File transfer protocol (FTP) of data to the health network and various contracted vendors.
• Executes automation scripts; verifies data and storage location of data files.
• Coordinates the resolution of application and software system problems impacting production, assisting systems and programming personnel as requested.
• Corrects or carries out instructions to resolve system amends on production jobs.
• Ensures complete and accurate production turnovers to next shift. Advises shift personnel regarding production status.
• Monitors Commvault tape backups and prepares for off-site storage.
• Adds, manages and removes user/group mailboxes and specific Calendars in Microsoft Office 365.
• Reads production system output (sysout) and determines abend conditions.
• Adds, modifies and removes user or group Active Directory permissions (folders, groups, lists.)
Thanks in advance for your time and consideration, please feel free to provide a current version of your resume. I look forward to hearing from you!
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Seniority level
Seniority level
Associate
Employment type
Employment type
Contract
Job function
Job function
Information TechnologyIndustries
Hospitals and Health Care
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