Job description

Direct message the job poster from Galent

Key Responsibilities:

Provide onsite and remote technical support to end users for hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
Set up and configure user accounts, email, and access permissions in Active Directory or similar environments.
Assist in the deployment and upgrade of operating systems, applications, and security patches.
Manage and track IT assets, ensuring proper documentation and inventory control.
Collaborate with other IT teams to escalate and resolve complex technical issues.
Educate end-users on best practices and provide basic IT training as needed.
Maintain detailed records of issues and resolutions within the ticketing system.
Support IT infrastructure projects and contribute to process improvements.

Required Qualifications:

Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
2+ years of experience in desktop support, IT helpdesk, or similar role.
Proficiency in Windows OS, Microsoft 365, and basic networking concepts.
Experience with Active Directory, domain environments, and remote desktop tools.
Strong troubleshooting skills for hardware, software, and peripheral devices.
Familiarity with ticketing systems such as ServiceNow, Jira, or similar.
Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively.

Preferred Qualifications:

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL.
Experience in supporting MacOS and mobile devices.
Knowledge of VPN, DNS, DHCP, and basic cybersecurity principles.
Experience working in an enterprise IT environment.

Desktop Support Technician

Galent • Dallas, TX • $44K-$53K / yr. (est.) • 38 days ago