We’re looking for a Developer Support Engineer to join our Developer Support Engineering (DSE) team. This team serves as the central hub for resolving many of Airtable’s most technically complex support cases across APIs, integrations, enterprise workflows, and admin tooling.

In this role, you’ll focus on developing deep product knowledge and technical fluency in areas like scripting, automation, OAuth, SSO/SAML, and Airtable’s API. You’ll work closely with teammates and senior engineers to resolve advanced issues, build reusable documentation, and contribute to the team’s growing library of tools and resources. This is a strong entry point into advanced technical support at Airtable, with a clear path toward greater autonomy, specialization, and long-term career growth.

What you’ll do

• Investigate and resolve developer- and admin-related support cases involving Airtable’s scripting, automation, API, OAuth/SSO, and third-party integrations.
• Partner with more senior engineers to triage high-complexity cases and collaborate on solutions to ambiguous or novel technical issues.
• Contribute to and maintain internal documentation, debugging guides, and reusable support content to scale resolution of recurring issues.
• Work closely with cross-functional teams (Product, Engineering, Success) to escalate bugs, surface user pain points, and advocate for improvements.
• Support improvements to our triage workflows and internal tools by flagging friction points and suggesting solutions.
• Participate in developer community channels and forums to understand pain points and provide guidance where appropriate.

Who you are

• You have 1–2 years of experience in advanced technical support, developer relations, or a similar customer-facing role involving platform technologies.
• You’re comfortable working with JavaScript, REST APIs, OAuth flows, and JSON — and have experience troubleshooting and debugging workflows that use these tools.
• You’re eager to grow your expertise across enterprise admin tooling (e.g., SSO, SCIM, Enterprise Hub) and developer surfaces (e.g., scripting, automations).
• You communicate clearly and empathetically, and you’re able to simplify technical topics for a variety of audiences.
• You’re curious, coachable, and excited to build your skills by learning from others and tackling challenging cases.
• You’re proactive in identifying gaps in documentation, internal processes, or tooling — and take initiative to suggest or implement improvements.

Shift Details
This role will work a standard shift of 11:00 AM – 8:00 PM PST, Monday through Friday. This schedule is designed to extend our real-time coverage for technical issues into late PST hours and support customers in the ANZ region during their business day.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

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