Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Account Management
Overview:
Director, Account Management
The National Accounts organization aims to build a diverse workforce of relationship managers, problem-solvers, and technologists. We seek highly motivated individuals with strong achievement orientation, intellectual curiosity, resilience, and the ability to marshal resources effectively. Our team competes on customer intimacy, product strength, and partnership orientation.
As part of the National Accounts Team, our role is to be bold and innovative partners, leveraging our combined assets to develop and execute joint strategies that drive innovative payment solutions for our customers.
The successful candidate for this position will be responsible for all account management and business development activities for a National Account. The successful candidate will have overall responsibility for customer relationship growth and profitability. He/she will develop and implement strategies to enhance customers growth and competitive leverage.
The goal is to drive both MasterCard's priorities aligned with the customer's business needs in a highly competitive marketplace.
Mastercard seeks a motivated self-starter experienced at developing sales strategies & driving account management with deep knowledge of the payments ecosystem, with a concentration in small business, who will be responsible for defining and developing customer account plans. The individual must also possess strong cross collaboration skills because the position includes working closely with Technical Account Management, Solution Sales, Product Development, and Delivery teams.
Role:
As an Account Manager, you will:
Be responsible for the day-to-day account management and business development activities with a National Account.
Understand the customer's business and market strategies and deliver against sales/net revenue targets for MasterCard products/services.
Identify and promote strategic development opportunities that will drive MasterCard incremental revenue growth and enhance mutual profitability.
Develop strong business relationships between MasterCard and the customer's organization including product, operations and business development.
Leverage and influence all MasterCard solutions and product management resources to deliver exceptional customer value.
Develop strategic business plans through the provision of appropriate account and market intelligence and take responsibility for the implementation of those plans
Successfully manage the customer's performance, ensuring that all targets and other performance metrics are met.
Monitor and ensure the highest level of customer satisfaction with MasterCard's account team, innovation, information sharing, strategy, products and services
Develop and manage relationship between internal MasterCard partners including marketing, solution sales, business development, Technology Account Managers, advisors, product, legal, compliance, security, etc. in order to ensure cross-functional alignment and maximum support for the customer.
All About You:
We are seeking candidates with:
Strong knowledge and success in business development.
Forward-thinking, with a track record of delivering creative approaches to solve business problems.
Strong ability to lead, influence, and build consensus across cross-functional units, leadership levels, external partners and customer.
Results-oriented and ability to perform in a fast-paced and changing environment.
Excellent verbal and written communication, negotiation, and project management skills.
Progressive sales or product management experience in Card and / or financial services industry, small business preferred.
Solid knowledge of the card and payment industry, with particular emphasis on small business products.
Payments and/or small business credit cards with a proven track record of solution selling including using functionality and entrepreneurship to differentiate and derive value/revenue.
Competent in business development; strong customer focus and performance orientation. Assumes accountability and responsibility.
Broad market awareness, able to think strategically, creatively and able to provide inspiring team leadership.
Extensive account management experience
-Travel Requirement: Travel at least 35% of the time
Education Needed:
Undergraduate degree required; MBA preferred
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges
New York City, New York: $172,000 - $275,000 USD
Purchase, New York: $164,000 - $263,000 USD
Remote - North Carolina: $143,000 - $229,000 USD
San Francisco, California: $172,000 - $275,000 USD
Job Posting Window
Posting windows may change based on the volume of applications received and business necessity. Candidates are encouraged to apply expeditiously.