Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
We are seeking an experienced Director of Customer Success to lead and grow a high-performing team supporting our Life Sciences clients. In this role, you'll own strategic account outcomes across a portfolio of pharmaceutical and biotech customers. You'll partner cross-functionally to ensure high-impact delivery, drive revenue expansion, and position Datavant as a long-term data partner within your accounts.
You'll manage a team of Customer Success professionals, coach for growth and execution, and develop scalable processes to support the next phase of Datavant's expansion in the Life Sciences vertical. This is a highly visible, strategic role with significant influence over customer experience and business outcomes.
You Will:
Lead a team of Customer Success Managers, ensuring excellence in customer value, delivery, stakeholder engagement, and account growth
Own customer outcomes across a portfolio of strategic Life Sciences accounts, including renewals, retention, satisfaction, and expansion
Partner with Sales and Solutions teams to develop and execute account strategies that unlock long-term value
Build strong executive relationships with customers and guide strategic business reviews that reinforce Datavant's impact
Design and implement scalable playbooks, systems, and programs that support customer health and team productivity
Influence internal stakeholders across Product, Engineering, Data Science, and Marketing to deliver exceptional customer experiences
Serve as a subject matter expert on healthcare data exchange and the application of real-world data (RWD) in clinical and commercial use cases
Contribute to a customer-centric culture through cross-functional collaboration and executive advocacy
You Will Bring to the Table:
10+ years of relevant experience in Customer Success, Account Management, or Consulting, with 5+ years in the healthcare or life sciences space
3+ years of experience managing and developing high-performing teams
Proven track record of owning executive relationships and delivering business outcomes across large enterprise accounts
Deep understanding of recurring revenue models and customer lifecycle management
Strategic mindset with the ability to both "zoom in" on execution and "zoom out" on portfolio-level planning
Strong communicator with executive presence, capable of navigating complex customer environments
Entrepreneurial, resourceful, and comfortable with ambiguity in a fast-paced environment
Experience developing cross-functional processes, playbooks, and success metrics to scale Customer Success operations
A strong sense of ownership, accountability, and a bias for action
Deep empathy for customers and a passion for improving human health through better use of data
Bonus Points For:
Experience applying Real-World Data (RWD) and Real-World Evidence (RWE) in the pharmaceutical and life sciences ecosystem
Knowledge of tokenization, HIPAA, and healthcare data privacy regulations
Exposure to both pre-sales and post-sales environments, with an understanding of how Customer Success supports commercial growth
Background in designing and delivering technology-enabled clinical development or commercialization solutions
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We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.
The estimated base salary range (not including variable pay) for this role is:
$163,000-$204,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@datavant.com . We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .