Job Summary:
We are seeking an experienced, results-driven Director of Contact Center Sales to lead and scale our sales strategy within the contact center solutions space. This leadership role requires a dynamic sales expert with a deep understanding of enterprise-level contact center services, technology solutions (e.g., CCaaS, CRM integrations), and a proven ability to drive revenue growth.
As the Director of Contact Center Sales, you will be responsible for overseeing a high-performing sales team, developing strategic partnerships, building out go-to-market strategies, and achieving aggressive sales targets across new and existing markets.
Duties/Responsibilities:
Lead the sales strategy for our contact center solutions, aligning with overall business objectives.
Manage, mentor, and grow a team of sales managers and account executives.
Develop and execute go-to-market plans for enterprise, mid-market, and strategic verticals.
Identify and build relationships with key decision-makers and stakeholders at client organizations.
Collaborate with Marketing, Product, and Customer Success to refine value propositions and enhance the customer journey.
Partner w/ WFM to maintain strong pipeline management and accurate forecasting using CRM tools (e.g., Salesforce).
Track market trends, customer needs, and competitor activities to refine strategies and offerings.
Drive contract negotiations, pricing models, and partnership deals.
*Up to 50% travel
Skills/Abilities:
Demonstrated success in scaling high-performing sales teams and exceeding revenue targets.
Deep knowledge of contact center operations, cloud-based solutions (e.g., CCaaS, UCaaS), and sales cycles.
Exceptional communication, negotiation, and executive presentation skills.
Analytical mindset with a strong understanding of KPIs, reporting, and CRM tools.
Education and Experience:
Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
8+ years of sales experience, with at least 4 years in a leadership role focused on contact center solutions or SaaS.
Experience with platforms like Genesys, NICE inContact, Five9, Talkdesk, or similar.
Background in B2B B2C sales with targeted clients.
Prior experience working in high-growth, fast-paced environments.
Strong Background in managing OB list management and dialer strategies
Experience building and
managing commission plans for both exempt/non-exempt positions
Physical Requirements (With or without reasonable accommodation):
Sitting: Over 70%
Fine Motor Movements: Over 70%