Position Overview
We are seeking an experienced healthcare professional to lead our Nephrology Patient Support program. This role will oversee nurse case managers, ensuring high-quality patient care and operational excellence in our support services, inclusive of medication administration training and lifestyle management counseling.
Key Responsibilities
Manage and oversee nurse case manager teams, incorporating continuing education credit opportunities and licensure retention activities, ensuring effectiveness of the education and empowerment of patients
Collaborate with E&C to develop and implement a compliance monitoring process through in-field visits and call and case monitoring, maintaining high standards of patient care
Collaborate closely with compliance and legal teams to ensure adherence to regulations ensuring compliance with pharmaceutical regulations, HIPAA, and industry standards
Develop and implement program enhancements aligned with Brand leadership goals, driving process improvements and efficiencies in program architecture
Partner with Managed Markets and other matrix partners to address market challenges, deriving and implementing key strategies for compliant mitigation
Develop key performance indicators and create analytics to demonstrate program effectiveness
Lead strategic planning and operational execution for the nephrology patient support program arm
Foster a patient-centric approach across all support services
Stay abreast of reimbursement landscape changes and disease states to ensure relevant resources and materials are available for the teams
Collaborate in and oversee the development and distribution of patient support program materials across various channels inclusive of collaborating to develop training resources
Lead cross-functional efforts to align patient services with broader company objectives
Foster a culture of employee engagement, accountability, and continuous improvement
Develop and maintain relationships with key stakeholders, including healthcare providers, payers, and industry partners as necessary
Qualifications
Bachelor's degree in Nursing, Healthcare Administration, or related field preferred
10+ years of experience in healthcare, with at least 5 years in a leadership role
Strong background in nephrology or oncology patient care preferred
Experience in managing nurse case managers and support teams
Proven track record in program implementation and process improvement
Excellent understanding of healthcare regulations and compliance requirements
Strong analytical skills with the ability to interpret and act on performance data
Outstanding communication and interpersonal skills
Key Competencies
Strategic leadership and team management
Patient-centric approach to healthcare delivery
Operational excellence and process optimization
Cross-functional collaboration and stakeholder management
Data-driven decision making and performance analysis
Change management and program implementation
Regulatory compliance and risk management
Join our team to make a significant impact on patient care in nephrology, driving excellence in our support services while ensuring the highest standards of patient care and operational efficiency.
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Minimum $183,335.00 - Maximum $274,160.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
Company benefits : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka .
Disclaimer:
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
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