Description
ICF's Early Childhood Insights Portfolio is seeking an Early Childhood Training/Technical Writer to lead and contribute to the development of resources for child and youth professionals providing military child care. Clients include federal, state and non-profit agencies. You will work with a team that develops a broad range of training and communication materials for multiple applications that support military families and child care programs.
This is 100% remote position.
Key Responsibilities:
Develop multiple types of training and technical assistance resources including reference guides providing end-to-end instructions on how child care program staff will use different data systems to complete their job responsibilities, job aids, process flows, training courses, and short videos (informational, demo).
Work with the project manager and application teams to develop and maintain project workplans and deliverable timelines to support the development and release of training resources and communications. Prepare weekly status reports, maintain resources in Teams and Smartsheet, and coordinate with other writers and application teams to ensure timely delivery of quality products.
Collaborate with project managers and business analysts (BAs) about multiple system applications to understand the end-to-end functionality of the application, business rules, and processes.
Use system requirements documents and the system test environments to develop an in depth understanding of the system application to draft step-by-step instructions.
Draft website content and communications including email correspondence to families and community partners, push notifications, and FAQs for families and child care providers.
Follow the project's standard training framework and writing style guide to develop training resources that have a consistent voice and presentation.
Work independently to define and manage the timeline, scope of work, and workflow for assigned projects and tasks.
Basic Qualifications:
Bachelor's degree in public policy, research methods, public health, program evaluation, psychology, communications, education or a related field, or equivalent.
7+ years developing communications or instructions at the state or federal level. Preference given to individuals with experience with one or more of the following programs: military child care, CCDF, Head Start, and prekindergarten programs.
3+ years analyzing and interpreting technical requirements and then developing multiple types of training and technical assistance resources to support end-users use of the related data system(s).
2+ years providing project management support, developing workplans, and defining tracking processes and mechanisms.
Professional Skills
Ability to work independently and as part of a team.
Ability to both provide and take direction.
Ability to pivot based on changes in project and client priorities.
Excellent task management and organizational skills.
Strong critical thinking skills and problem-solving abilities.
Strong communication skills to support a collaborative working environment.
Excellent writing skills, including the ability to clearly communicate complex information for a variety of audiences.
Proficiency in Microsoft Office 365 applications, particularly Microsoft Word, PowerPoint, and Teams.
Experience creating training materials including PowerPoint decks, scripts, handouts, reference guides, and image/video editing using software such as Snagit, Camtasia, Articulate, or ScreenPal.
Preferred Skills
Familiarity with subsidized child care, child care licensing regulations, certification, and monitoring procedures.
Familiarity with military child care programs.
Experience synthesizing a broad range of resources and ensuring consistent messaging across products.
Experience implementing communications or marketing strategies involving myriad community partners and interest groups.
Familiarity with federal Plain Language Guidelines or other style guidelines such as AP, GPO, and APA.
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our?EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email? Candidateaccommodation@icf.com ?and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.?
Read more about? workplace?discrimination?righ t s or our benefit offerings which are included in the? Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.?
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at? candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. ?
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,094.00 - $137,860.00
Nationwide Remote Office (US99)