You are:
An eager Ecosystem Associate/Manager with strong communication skills and willingness to roll up your sleeves to learn and pitch in any way you can. You’ll work closely with our Ecosystem team, gaining exposure to all aspects of relationship-building, go-to-market strategy, and partnership development. You’ll help projects onboard into the ecosystem, ideate & execute against go-to-market strategies, and ensure teams have the resources to scale & succeed building on Plume.
Overall Responsibilities
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Partner Success Management: Act as the primary point of contact for a portfolio of ecosystem projects. Proactively monitor their success with a blended approach of analytics and high touch conversation. Understand what business results ecosystem projects care about and drive them to those results.
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Onboarding and Training: Lead new ecosystem projects through the onboarding process, ensuring they understand Plume’s ecosystem, products, and best practices to maximize their adoption and success.
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Documentation and Reporting: Maintain accurate records of ecosystem project interactions, issues, and feedback, ensuring all relevant information is documented in the CRM.
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Drive Business Results: Collaborate with internal teams (e.g., Business Development, Marketing, Product, & Engineering) to execute against opportunities that drive measurable results for ecosystem projects and the Plume network overall.
Within 1 month, you should expect to…
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Familiarize yourself with our brand, ecosystem, and current marketing strategies.
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Begin developing relationships with ecosystem partners and understand their needs for growth.
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Collaborate with the Marketing and Product teams to develop marketing campaigns.
Within 3 months, you should expect to…
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Have a comprehensive understanding of marketing strategies.
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Be fully integrated into our go-to-market processes and lead key ecosystem initiatives.
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Be driving significant engagement and growth within the Plume ecosystem.
Qualifications
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Crypto Native: You love crypto, meaning you worked in crypto or you moonlight discord and telegram communities in your free time.
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Experience: 1-2 years of experience in a customer success, account management, or client services role, preferably within crypto. For Manager-level, 3-5 years of experience with proven ability to engage with senior stakeholders (e.g. founders, C-level) and lead cross-functional projects.
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Analytical Skills: Experience using data to monitor customer health and identify potential areas for growth or improvement.
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Communication Skills: Excellent verbal and written communication skills; able to engage effectively with customers at all levels of seniority.
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Proactive and Organized: Highly organized, able to manage multiple accounts simultaneously, and proactive in driving customer success initiatives.