Join our Executive Collaboration Services (ECS) team at Mars, where we provide exceptional digital user effectiveness and IT support to our Global Leadership Teams. Based in Chicago, Illinois, this ECS Lead role is pivotal in supporting the Mars Snacking senior leadership team and the Petcare North America team. Reporting to Meg Christensen, ECS Services Manager, you will be at the forefront of delivering high-touch, strategic IT solutions that enhance executive productivity and engagement.
What are we looking for?
- Bachelor's degree or 5+ years of relevant experience in IT support or a related field.
- A proactive technologist with a passion for delivering exceptional executive support.
- Strong technical proficiency across collaboration tools, devices, and meeting technologies.
- Excellent communication skills, with the ability to anticipate needs and adapt to evolving business requirements.
- Strong client service orientation and interpersonal skills.
- Ability to manage time effectively and multitask in a fast-paced environment.
What will be your key responsibilities?
- Act as a consultative strategist to senior leadership, advising on leading-edge technologies and providing deep technical knowledge.
- Provide functional and technical support for the ECS/executive customer base, including proactive IT check-ins and problem resolution.
- Demonstrate strategic time management and multitasking skills to meet the demands of executive support.
- Offer thought leadership tailored to individual customer requirements and restrictions.
- Participate in project definition, scope, objectives, risks, and approach for various initiatives.
- Manage technical event support for offsite events, global summits, large-scale meetings, and virtual town halls.
- Collaborate effectively across multiple functions and with the global ECS Support team.
- Travel as needed within the USA to support executive needs.
What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry-competitive salary and benefits package, including a company bonus.
Skills and Competencies
Skills: Action Planning, Assessment, Data Collection and Analysis, Data Control, IT Support, IT Testing
Competencies: Collaborates, Ensures Accountability, Manages Complexity, Optimizes Work Processes, Plans and Aligns, Tech Savvy
Additional Details
The base pay range at the start of employment is expected to be between USD 107,071.00 and USD 147,223.00. Actual offers may vary based on individual factors such as location, experience, and skills. The total compensation may include variable pay, benefits, 401k participation, and paid time off, depending on the employment terms.
About Mars
Mars, Incorporated is a leading multinational manufacturer of confectionery, pet food, and food products, with US$33 billion in annual sales as of 2015.