Position Number: 008373
Department: School of Professional Studies
Employment Type: Permanent - Full-time
Months Per Year: 12
Essential Duties and Responsibilities:
Serves as the first point of contact for student inquiries for the School of Professional Studies.
Responsible for recruiting prospective students.
Following up with existing students for all online academic programs via telephone.
Email and texting to provide program consultation and guide students through information gathering and decision making process of application and enrollment.
Participates in appropriate recruitment and enrollment activities including:
Information sessions, program knowledge sessions.
One one one meetings with Program Management and Associate Director of Enrollment.
Manage inquiries to achieve prompt contact and meet weekly application goals and utilize approved recruitment policies/formats.
Become knowledgeable about all online academic programs and processes so as to guide students accordingly.
Understand collaborating department processes and manage daily relationships with key stakeholders.
Have functional knowledge of admissions and application CRM Slate.
Utilize Salesforce to document and follow up with prospective students.
Update enrollment statuses daily. Utilize dashboards as a tool for follow up and strategy for outreach.
This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Minimum Experience / Education:
Required Minimum Qualifications:
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent.
All degrees must be received from appropriately accredited institutions.
Preferred Education Skills and Experience:
Bachelor's degree; or equivalent combination of training and experience.
One (1) year experience in recruiting (working with higher education preferred).
Experience working in a Call center.
Administrative office experience.
Experience in sales.
Expert user in Google Suite and Microsoft Office Suite.
Experience using Salesforce; with working knowledge of data systems (e.g., Salesforce, DestinyOne),;ability to maintain accurate records, analyze enrollment trends, and ensure compliance with FERPA and institutional data policies.
Experience contributing to cross-functional teams, supporting program improvement efforts, and mentoring student workers or staff; capable of identifying process bottlenecks and communicating performance trends to leadership.
Ability to multi-task and manage multiple concurrent responsibilities, including program consultation, third-party vendor coordination, and administrative tasks, while prioritizing time-sensitive student services and enrollment activities.
Demonstrated ability to analyze complex student enrollment issues; apply policies consistently, and recommend effective solutions with proven ability to build positive relationships with students and internal stakeholders, explain policies clearly, manage sensitive conversations with empathy, and maintain responsive communication across multiple channels (email, phone, in-person).
Exceptional problem solving skills; Self-directed and independent decision-making; demonstrated initiative.
Strong interpersonal communication skills; written and oral skills needed.
Strong attention to detail needed.