Description
We are seeking an Epic Applications Analyst: Tapestry Benefits Engine/Enrollment & Eligibility to:
Demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems
Manage small and moderately complex projects, establish and implement new or revised system requirements or procedures
Analyze user requirements, develop and implement systems for moderately complex processes
Coordinate activities of project team and act as a source for direction, training and guidance for less experienced departmental staff
Initiate course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization
Build and enhance effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence St. Joseph Health and Services
Work collaboratively with colleagues across PSJHS in delivery of specific cross departmental projects and efforts
Actively support and incorporate the mission and core values into daily activities
Treat all others with respect and demonstrate excellence, justice and compassion in daily work and relationships with others
In this position you will have the following responsibilities:
Work collaboratively with clients to determine information and data requirements
Evaluate and report on a variety of topics, sometimes complex in nature
Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary
Work with internal teams to support and develop business solutions
Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs
Demonstrate service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized
Apply standards, concept and theories related to technical discipline to provide solutions to moderate to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills
Prepare documentation and assist in documenting and defining workflows in collaboration with relevant stakeholders
Participate in projects and assist project leaders, taking lead on smaller projects as needed
Synthesize data, information, and knowledge to analyze multiple approaches/solutions to issues or problems
Collaborates with peers to create and maintain standard team specific documentation. Instrumental in maintaining, and consistently participates in improving standards of documentation
Identify, manage, and communicate issues and risks, diplomatically escalating as appropriate through areas affected
Assist in troubleshooting root cause failures
Understand and translate the business needs into system configuration and workflow validations
Build and participate in test plan development
Act as a resource during testing and upgrades; coordinates with appropriate individuals.
Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results
Plans and coordinates downtime, change management, maintenance, and upgrades
Ability to travel as required
Perform rotational on-call responsibilities
Required qualifications for this position includes:
Bachelor's Degree in Computer Science, Business Management, Information Services -OR- an equivalent combination of education, skills and relevant experience
4 years Industry related experience
Preferred qualifications for this position includes:
Working Knowledge in managed care
Tapestry Certification
3 years Healthcare IS experience
Epic Certification within 90 days -OR- Applicable Epic Certification within 3 months of last class completion is required for certification
Certifications must be kept up to date
Any certifications relating to software applications, technology infrastructure and or clinical specializations are an advantage
Some application suites require advanced current clinical knowledge and expertise (Pharmacist, Registered Nurse, LPN, Therapist) as demonstrated by a current state license
Previous Epic experience
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.
We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.
We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.
Requsition ID: 114105
Company: Providence Jobs
Job Category: Applications
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 4011 SS IS CRCA TAPESTRY
Address: WA Everett 1321 Colby Ave