Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities
Manage aspects of delivery for their respective modules/services, including day-to-day operations, quality, leadership and status reporting
Manage maintenance and standard change requests from the client's Application Managers and analysts; track related service metrics
Collaborate with the client's Application Managers on in-scope activities and identify associated changes and documentation requirements
Validate that requirements are complete, and gather additional information as needed from client staff
Assign and prioritize work to offshore analysts; engage with the client's Application Managers on planning, issue resolution, and communications after Deloitte Consulting's offshore working hours
Integrate Deloitte Consulting's offshore team into the client's delivery through additional engagement in huddles and working group collaboration to achieve optimal work production
Participate in change management, application and team meetings with client staff
Participate in operational management meetings and program leadership committee meetings with identified client stakeholders, as required to perform the Services
Validate output and work with client staff
Develop mitigation strategies for active risks/issues; oversee through to resolution and approvals
Identify areas for process improvement and efficiency gains in collaboration with the client.
The TeamAI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.
QualificationsRequired
Active Epic Certifications in both Epic Cupid and Epic Radiant
5+ years of Epic build and optimization experience, with Epic Radiant, Epic Cupid,
5+ years of experience with Epic application workflows, standard maintenance activities, and build requirements
Experience with all aspects of testing lifecycle - unit, system, integrated testing
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Role is remote but one must have the ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
Analytical/ decision making responsibilities
Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision
Excellent written and communication skills
Ability to deliver technical demonstrations
Information for applicants with a need for accommodation: (1) https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.